Case & Benefits Administrator @ Gov (West)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 32,000 - 39,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a dedicated service administrator to manage inquiries, administer contracts and benefits, and maintain accurate E-HR records. You will coordinate with IT/operations for issue resolution and support KPI-driven targets.

The role requires meticulous organization, English proficiency, and the ability to handle sensitive information in a government-linked context. Contract position with extension potential.

Qualifications

• Experience in customer service, case management or HR/admin roles.
• Familiarity with benefits administration is a plus.
• Ability to handle sensitive information with discretion.

Responsibilities

• Respond to service personnel enquiries via phone, email and online channels.
• Administer service schemes including retention bonuses and eligibility checks.
• Verify and update E-HR records for accurate benefits and dependants data.

Skills

Customer service

Case management

HR/admin

Benefits administration

Tools

Microsoft Office

Excel

Outlook

Job description

Location: Cashew MRT

Salary: UP TO $3200/month

Contract: (Immediate) October 2026 - Sep 2027 - extendable/convertible based on performance & business needs

Working hours: Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break) Friday from 0800hrs -1700hrs.

Job scope

• Manage and resolve enquiries from service personnel relating to service schemes, benefits, medical/dental entitlements and contracts via phone, email and online channels.
• Administer service schemes such as retention bonuses, including eligibility checks, processing and disbursement.
• Verify and update E-HR and related system records, ensuring accurate benefits, payments and dependants' information.
• Investigate data discrepancies and system issues, and coordinate with IT/operations teams for resolution.
• Handle appeals, complaints and escalations in accordance with Government and internal policies.
• Maintain accurate case records and ensure cases are resolved within stipulated KPIs/SLAs.
• Support team targets including call handling, first-call resolution and customer satisfaction.

Requirements

• Singapore Citizen
• Relevant experience in customer service, case management, HR/admin or benefits administration preferred
• Proficient in Microsoft Office, especially Excel and Outlook
• Good English communication skills, both written and spoken
• Meticulous, organised and able to manage multiple cases independently
• Comfortable working with systems and handling sensitive information

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394- Reg. R25157446 (Katherine Carlen)