Contract Assistant HR Manager @ Pasir Panjang Road – up to 6000

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

Success Human Resource Centre Pte Ltd. is seeking an experienced HR Operations Manager on a 2-year contract in Singapore. The role leads a shared services team to manage recruitment, learning, benefits and HR business partner operations for clients.

You will oversee annual HR exercises, handle policy guidance, and ensure KPI/ SLA attainment while delivering monthly reports. Strong Excel skills and a degree are required for this hands-on leadership position.

Qualifications

• Bachelor's degree or higher required.
• Minimum 3 years' experience in HR Operations in a supervisory role.
• Familiarity with Shared Services or BPO is a plus.

Responsibilities

• Lead a shared services team delivering recruitment, learning, benefits and HR operations to clients.
• Oversee annual HR activities such as leave administration, insurance renewals, ITQ submissions, and long service awards.
• Advise end users on policies and procedures and respond to inquiries.
• Monitor KPIs and SLAs and deliver monthly performance reports.
• Drive process improvements and updates to SOPs.

Skills

Team leadership

Communication

Multitasking

Process improvement

Customer service

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Employment Type: Contract

Monthly Salary: up to $6000

Job Descriptions:

• Manage a shared services team to deliver recruitment, learning, benefits and HR business partner operations to clients
• Handle yearly HR exercises such as leave administration, insurance renewals, ITQ submissions, long service awards, etc.
• Advise and respond to end users on organizational policies and procedures
• Raise incident reports and service request for system
• Administer approvals for contracts, bonuses, letter of offers in the system on daily basis
• Follow up and secure consensus from stakeholders for cases with exceptional handling
• Monitor pending task and ensure delivery is within KPI and SLAs
• Deliver monthly reports and analyze efficiency and volume of services
• Lead and motivate team to manage daily operational challenges
• Engage in process improvements and SOP updates
• Work with personnel at all levels and manage client relationship
• Mange fulfilment of contractual requirements, and work with clients to revise contractual requirements / terms & conditions as necessary.

Period

• 2 Year Contract

Location:

Working Hours:

• Monday to Friday - 8.30am to 6pm
• Up to $6000 (depending on experience)

Job Requirements:

• Minimally Degree Holder
• At least 3 years' experience in HR Operations in a supervisory role
• Familiarity with Shared Services or Business Process Outsourcing will be an added advantage
• Past working experience in government ministries and statutory boards is preferred
• Good written and communication skills
• Able to multi task and is Tech Savy with Microsoft Office (especially Excel)
• Quick learner and a team player
• Meticulous in record keeping
• Able to work independently
• Resilience to withstand a fast passed environment with high volume of emails and request
• High level of initiative and mindset of continuous improvement

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.