Temporary Case Executive (Cashew)

Seacare Manpower Services Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Seacare Manpower Services Pte Ltd is seeking an administrator to manage service personnel cases and handle enquiries across phone, email, and online channels. You will administer service schemes, process benefits, and support contract extensions while ensuring accurate HR records and timely disbursement.

Requirements include Singapore citizenship, strong English and communication skills, and the ability to multitask and work independently.

Qualifications

• Singapore citizen status is required.
• Strong English communication and customer service skills.
• Ability to manage multiple cases and work independently.
• Meticulous with strong attention to detail.

Responsibilities

• Manage service personnel cases and resolve service scheme and benefits-related queries within agreed service standards.
• Handle enquiries through phone, email and online channels, providing accurate information on services, benefits, billing and account matters.
• Administer service schemes, including eligibility checks, processing and disbursement of benefits.
• Support contract administration, including contract extensions and related processes.
• Verify and update HR and benefits records to ensure accurate processing and disbursement.
• Investigate and follow up on data discrepancies and system-related issues with relevant teams.
• Manage appeals and deviation cases in accordance with relevant policies and guidelines.
• Maintain accurate case records and handle complaints professionally.
• Monitor case progress and contribute to service quality and team performance targets.
• Keep updated on changes to relevant policies, directives and service schemes.

Skills

MS Office

Excel

Outlook

English

Communication

Attention to detail

Independent worker

Customer service

Job description

Job Responsibilities

• Manage service personnel cases and resolve service scheme and benefits-related queries within agreed service standards.
• Handle enquiries through phone, email and online channels, providing accurate information on services, benefits, billing and account matters.
• Administer service schemes, including eligibility checks, processing and disbursement of benefits.
• Support contract administration, including contract extensions and related processes.
• Verify and update HR and benefits records to ensure accurate processing and disbursement.
• Investigate and follow up on data discrepancies and system-related issues with relevant teams.
• Manage appeals and deviation cases in accordance with relevant policies and guidelines.
• Maintain accurate case records and handle complaints professionally.
• Monitor case progress and contribute to service quality and team performance targets.
• Keep updated on changes to relevant policies, directives and service schemes.

Job Requirements

• Singapore Citizen.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Good spoken and written English.
• Good communication and interpersonal skills.
• Meticulous with strong attention to detail.
• Able to manage multiple cases and work independently.
• Good customer service and problem-solving skills.

Duration/Working Hours:

1 year (Oct 26 to Sep 27)

Required to work from Mon - Thursday from 0800hrs to 1730hrs (including 1 hour lunch break) and Friday from 0800hrs -1700hrs.

** We regret to inform only shortlisted candidate will be notified.