Cargo Executive (Air Freight)

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 21,000 - 36,000; Full time

Job summary

RECRUIT LYNC PTE. LTD. is seeking a proactive Cargo Customer Service Executive to support daily air cargo operations, coordinate shipments, and manage related documentation in a fast-paced environment.

The role offers exposure to airlines, cargo agents, and logistics partners at Changi. You will handle export bookings, AWB/MAWB processing, data entry, reports, billing support, and stakeholder coordination while ensuring compliance with airline procedures and regulatory requirements.

Qualifications

• 1-3 years of experience in air cargo, logistics, freight forwarding, aviation, or customer service-related roles.
• Experience in airline cargo documentation, AWB handling, cargo systems, or freight operations will be an advantage.
• Good coordination, communication, and problem-solving skills.
• Strong attention to detail in a fast-paced operating environment.

Responsibilities

• Manage daily cargo customer service activities, including export bookings, shipment enquiries, and coordination with cargo agents.
• Liaise with airlines, freight forwarders, and ground handling agents to ensure smooth cargo operations and timely shipment handling.
• Monitor cargo movements including inbound/outbound shipments, cargo release, transfers, and flight-related operations.
• Handle air cargo documentation, including AWB/MAWB processing, data entry, and updating cargo management systems accurately.
• Prepare operational reports, shipment records, and ensure compliance with airline procedures, SOPs, and regulatory requirements.
• Support billing activities, invoice verification, and administrative documentation.
• Coordinate with internal and external stakeholders to resolve shipment issues and maintain service standards.
• Provide support for special cargo handling requirements including dangerous goods (DG), valuables, and regulated shipments.

Skills

Coordination

Communication

Problem solving

Job description

Salary: Up to $3,200
Working Hours: Monday to Friday, 9:00am - 6:00pm
Location: Changi

We are looking for a proactive and detail-oriented Cargo Customer Service Executive to support daily air cargo operations, customer coordination, and shipment management. This role offers the opportunity to work closely with airlines, cargo agents, and logistics partners in a fast-paced airfreight environment.

Key Responsibilities

• Manage daily cargo customer service activities, including export bookings, shipment enquiries, and coordination with cargo agents.
• Liaise with airlines, freight forwarders, and ground handling agents (GHA) to ensure smooth cargo operations and timely shipment handling.
• Monitor cargo movements including inbound/outbound shipments, cargo release, transfers, and flight-related operations.
• Handle air cargo documentation, including AWB/MAWB processing, data entry, and updating cargo management systems accurately.
• Prepare operational reports, shipment records, and ensure compliance with airline procedures, SOPs, and regulatory requirements.
• Support billing activities, invoice verification, and administrative documentation.
• Coordinate with internal and external stakeholders to resolve shipment issues and maintain service standards.
• Provide support for special cargo handling requirements including dangerous goods (DG), valuables, and regulated shipments.

Requirements

• 1-3 years of experience in air cargo, logistics, freight forwarding, aviation, or customer service-related roles.
• Experience in airline cargo documentation, AWB handling, cargo systems, or freight operations will be an advantage.
• Good coordination, communication, and problem-solving skills.
• Strong attention to detail with the ability to work in a fast-paced operational environment.