Luxury Dining Room Captain & Service Leader

Shangri-La Group; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

Shangri-La Singapore seeks a Captain for Shang Palace to lead daily dining operations with warm hospitality and precise service standards. You will supervise the Shang Palace team, coordinate guest seating, and ensure seamless service delivery across shifts.

The role requires at least 4 years of experience in luxury hospitality or upscale dining, excellent communication, and a passion for creating memorable guest experiences.

Qualifications

• Minimum 4 years of relevant experience in hotel, luxury hospitality or upscale restaurant environments.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail, including weekends and public holidays.

Responsibilities

• Supervise and coordinate daily operations of Shang Palace to ensure smooth service delivery.
• Lead, motivate and support the service team in delivering exceptional dining experiences.
• Ensure guests receive courteous, professional and personalised service per Shangri-La standards.
• Manage table assignments, reservations and dining room activities for efficiency and guest satisfaction.
• Conduct daily briefings to communicate menu updates, promotions, VIP arrivals and priorities.
• Maintain knowledge of food and beverage offerings and provide recommendations.
• Monitor service quality and compliance with restaurant standards and procedures.
• Handle guest enquiries, feedback and complaints promptly and professionally.
• Assist in training and development of service staff to enhance performance and quality.
• Ensure compliance with food safety, hygiene, workplace safety and company policies.

Skills

Excellent communication

Interpersonal skills

Guest service

Job description

Shangri-La Singapore seeks a Captain for Shang Palace to lead daily dining operations with warm hospitality and precise service standards. You will supervise the Shang Palace team, coordinate guest seating, and ensure seamless service delivery across shifts.

The role requires at least 4 years of experience in luxury hospitality or upscale dining, excellent communication, and a passion for creating memorable guest experiences.