Captain

DOCG PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Staff discounts on meals

Career advancement opportunities

Dynamic and supportive work环境

Job summary

DOCG PTE. LTD. is seeking an outlet operations supervisor to oversee the CBD outlet in Singapore, ensuring smooth day-to-day running and exceptional service.

You will monitor service standards, address customer feedback, manage inventory and control costs while maintaining strict health and safety compliance. The role involves a 6‑day workweek with hours from 11am to 11pm, and staff discounts on meals as part of the benefits.

Qualifications

• Oversee day-to-day outlet operations.
• Monitor service standards to ensure customer satisfaction.
• Handle customer feedback and complaints professionally.
• Manage inventory and prevent over-ordering.
• Control wastage and food costs to maintain profitability.
• Ensure health and safety regulations compliance, incl. food hygiene and employee safety.

Responsibilities

• Oversee day-to-day operations of the outlet, ensuring smooth and efficient running.
• Ensure high levels of customer satisfaction by monitoring service standards and addressing feedback.
• Handle customer complaints and inquiries professionally, resolving issues quickly.
• Manage inventory levels, ensuring the outlet is well-stocked without over-ordering.
• Monitor and control wastage and food costs to maintain profitability.
• Ensure compliance with health and safety regulations including hygiene and safety protocols.

Job description

- Location(s): CBD

- Working Days: 6 days/week

- Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements:

- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.

- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.

- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.

- Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.

- Monitor and control wastage and food costs to maintain profitability.

- Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.

- Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

- Competitive salary and benefits package.

(Salary package is based on role responsibilities and operational working requirements)

- Opportunities for career advancement and skill development.

- A dynamic and supportive work environment.

- Staff discounts on meals.