Outlet Manager

DOCSG PTE. LTD.; Singapore; On-site; SGD 42,000 - 78,000; Full time

Benefits offered by this job

Staff discounts on meals

Career advancement opportunities

Dynamic and supportive work环境

Job summary

DOCSG PTE. LTD. is seeking an outlet manager to ensure smooth day-to-day operations at the CBD location.

The role focuses on delivering high customer satisfaction, handling feedback, and resolving issues promptly. You will manage inventory, monitor wastage and food costs, and ensure compliance with health and safety regulations. The position requires a hands-on leader able to think quickly to resolve staff, customer, or operational issues, with 6-day work weeks and shifts from 11am to 11pm.

Qualifications

• Experience in managing food & beverage operations.
• Strong customer service focus and ability to address feedback.
• Ability to monitor inventory, costs and wastage effectively.
• Familiarity with health, safety and sanitation regulations.

Responsibilities

• Oversee day-to-day operations of the outlet to ensure smooth, efficient service.
• Maintain high customer satisfaction by monitoring service standards and addressing feedback.
• Handle customer complaints and inquiries professionally and promptly.
• Manage inventory levels to prevent over-ordering while maintaining stock.
• Monitor wastage and food costs to protect profitability.
• Ensure compliance with health, safety, and hygiene regulations.

Skills

Operations management

Customer service

Inventory management

Cost control

Health & safety

Job description

- Location(s): CBD

- Working Days: 6 days/week

- Working Hours: 11am to 11pm (2 hrs break)

Job Description & Requirements:

- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.

- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.

- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.

- Manage inventory levels, ensuring that the outlet is well-stocked without over-ordering.

- Monitor and control wastage and food costs to maintain profitability.

- Ensure that the outlet complies with all health and safety regulations, including food hygiene, sanitation, and employee safety protocols.

- Ability to think on your feet and resolve problems quickly, whether related to staff, customers, or operational issues.

We Offer:

- Competitive salary and benefits package.

(Salary package is based on role responsibilities and operational working requirements)

- Opportunities for career advancement and skill development.

- A dynamic and supportive work environment.

- Staff discounts on meals.