Unit Supervisor (Staff Cafeteria)

THE WOK PEOPLE PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) Singapore is seeking an Outlet Manager to oversee daily operations, scheduling, and performance of the outlet team. You will drive service excellence, manage inventory, ensure food safety and hygiene, and optimise profitability through cost control and revenue enhancement.

You will lead, train, and motivate staff, handle customer feedback, and coordinate with suppliers to maintain timely replenishment and high standards across the outlet.

Qualifications

• Oversee daily outlet operations including scheduling and manpower planning
• Manage performance and develop team to deliver service excellence
• Ensure food preparation, menu planning and customer service quality
• Ensure compliance with safety, hygiene, and operational standards
• Aim to increase revenue; manage food cost and outlet expenditure
• Resolve customer complaints promptly
• Maintain timely replenishment of food supplies and deliveries
• Lead and motivate team to foster service culture
• Conduct on-site orientation and training on safety and hygiene

Responsibilities

• Lead outlet to deliver efficient, quality and profitable service
• Ensure high quality menu planning and food preparation
• Maintain safety and hygiene compliance
• Increase outlet revenue and control costs
• Address customer feedback promptly
• Plan manpower and scheduling
• Coach staff to improve service excellence

Skills

People management

Communication skills

Team leadership

Customer service

Organisational skills

Problem solving

Food service passion

Education

Degree/Diploma/Higher Nitec

Job description

Job Description

This position is responsible for the daily operations of an outlet, including manpower planning, performance management, oversee the inventory and ordering of food supplies, optimising profits, customers relations and ensuring high customer service standards.

Manage all aspects of outlet to deliver efficient, quality and profitable service.

Ensure consistent high quality of menu planning, food preparation and customer service.

Ensure compliance with operational standards as well as safety and hygiene regulations.

Increase outlet revenue, manage food cost and outlet expenditure to ensure profitability.

Promptly resolve customer complaints and/or feedback on food quality and service.

Maintain and ensure timely replenishment of food needs ordering and delivery.

Manage manpower planning which includes daily decision making and scheduling.

Lead, encourage and motivate the team to develop service excellence culture and teamwork in the workplace.

Conduct on-site orientation which includes safety & hygiene, and on-the-job training for new employees.

Job Requirements

• A Degree, Diploma, Higher Nitec or Nitec in any discipline


• Mid-career individuals with supervisory working experience in service-related industry


• Strong management skills with the ability to lead and motivate a team


• Good interpersonal and communication skills at all level


• Responsible, good organising & problem solving skills, and resourceful to deliver results


• Strong passion for delighting customers and with an interest in food service environment


• Able to work 6 days' work per week, public holiday and weekends depending on the assigned outlet operating hours.