Customer Service Officer (Contact Centre)

AGAPE CP HOLDINGS PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

AGAPE CP HOLDINGS PTE. LTD. is seeking a customer service professional to provide accurate and prompt responses to participants or members via voice, email, and live chat in Singapore.

You will understand their needs and coordinate with relevant stakeholders to ensure issues are resolved efficiently. The role requires strong English communication, MS Office proficiency, and the ability to handle difficult interactions with professionalism.

Qualifications

• Good communication skills in English.
• Proficiency in other languages/dialects may be required depending on programme requirements.
• Proficient in Microsoft Office applications.
• Ability to handle difficult interactions in a professional manner.
• Experience with appointment bookings and handling web-based chat or messaging platforms.
• Possess Higher NITEC / Diploma / Degree.
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions.

Responsibilities

• Provide professional, accurate, and prompt responses to participants or members via voice calls, emails, and live chats.
• Understand the needs of participants/members and provide timely information and assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with participants or members.
• Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to participants or members.

Skills

English communication

Other languages

Interpersonal skills

Appointment bookings

Education

Higher NITEC / Diploma / Degree

Tools

Microsoft Office

Job description

Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

Enter details of all the interactions accurately in the designated interaction management system.

Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner
• Experience with appointment bookings and handling web-based chat or messaging platforms
• Possess Higher NITEC / Diploma / Degree
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions