Customer Service Officer

Agape Connecting People Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

Agape Connecting People Pte Ltd is seeking a customer service professional to respond to participants and the public across voice calls, emails and live chats. You will understand needs, provide timely information and coordinate with stakeholders to ensure cases are resolved.

Enter interactions accurately, maintain professional soft skills, and follow up on open cases. A minimum 2 years in contact centres or customer service is required, with a 5.5 day workweek and MS Office proficiency.

Qualifications

• Good English communication skills are required.
• Proficiency in other languages/dialects may be required depending on programme requirements.
• Proficient in Microsoft Office applications.
• Ability to handle difficult interactions professionally.
• Experience with appointment bookings and handling web-based chat or messaging platforms.
• At least 2 years of relevant experience in contact centre, customer support and customer service.
• 5.5 days workweek implies full-time commitment.

Responsibilities

• Provide professional, accurate and prompt responses to participants or members via calls, emails, live chats, etc.
• Understand needs of participants or MoP and provide timely information/assistance.
• Coordinate with stakeholders to ensure issues are followed up and resolved.
• Enter details of all interactions accurately in the interaction management system.
• Maintain good soft skills throughout interactions with participants or MoP.
• Follow up on cases to ensure resolution is provided.

Skills

English communication

Multilingual communication

Customer-focused

Education

Higher NITEC / Diploma / Degree

Tools

Microsoft Office

Chat/Messaging platforms

Job description

Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.

Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.

Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.

Enter details of all the interactions accurately in the designated interaction management system.

Maintain good soft skills throughout their interactions with Ptcp or MoP.

Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP.

Requirements

• 5.5 days workweek
• Good communication skills in English
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner
• Experience with appointment bookings and handling web-based chat or messaging platforms
• Possess Higher NITEC / Diploma / Degree
• At least 2 years of relevant working experience in contact centre, customer support and customer service functions