Customer Service (Call Centre / Shift)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 36,000; Full time

Benefits offered by this job

AM shift allowance $400

PM shift allowance $1000

Job summary

PERSOL Singapore Pte Ltd is recruiting a customer service officer to join a local bank’s contact center in Singapore. You will deliver personalized service over the telephone to customers on banking products, accounts and service enquiries.

The role involves understanding customer needs, identifying cross-sell opportunities, maintaining high service quality, and gathering feedback to drive improvements.

Qualifications

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts and service enquiries.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction.

Skills

Customer service

Call center

Communication

Cross-sell

Job description

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.

• Ability to understand customers' needs and provide appropriate solutions and attention

• Identify cross-sell opportunities during customer interaction

• Consistently deliver excellent quality service to customers to achieve total customer satisfaction

• Solicit customers' feedback and identify problem trends for improvement actions

Working hours:

• 5 working days per week - 4 weekdays 1 weekend

• AM shift will be any 8 hours between 8am - 8pm ($400 allowance)

• PM shift will be any 8 hours between 1pm - 12 midnight ($1000 allowance)

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Please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [e-mail].

PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 EA Registration No. R1877971 (Derrick Tiew Yong Han)