Call Centre Assistant | [3 months renewable; Novena] - #HJZ

Recruit Express Pte Ltd; Singapore; Presencial; SGD 22.000 - 29.000; Jornada completa

Descripción de la vacante

Recruit Express Pte Ltd is seeking a Call Centre Assistant to join our customer service team in Singapore. You will handle incoming calls, assist with bookings, and maintain records to support seamless service delivery.

This role offers exposure to customer interactions, data entry, and cross-department collaboration. A positive, service-oriented mindset and willingness to learn are valued traits for success in this entry-level position.

Formación

• Minimum N/O Level or Nitec qualification.
• Customer service experience is an advantage.
• Responsible, service-oriented and willing to learn.

Responsabilidades

• Handle incoming calls and attend to customers’ enquiries professionally.
• Assist with appointment bookings, confirmations, rescheduling and cancellations.
• Address customer feedback and complaints, escalating complex cases when necessary.
• Perform data entry and maintain accurate records of customer interactions.
• Liaise with relevant departments to ensure timely follow-up and resolution of enquiries.

Conocimientos

Customer service

Educación

N/O Level or Nitec qualification

Descripción del empleo

Looking for a customer service role? Join our team as a Call Centre Assistant and gain valuable experience in customer service and administrative support!

Job Responsibilities

• Handle incoming calls and attend to customers’ enquiries professionally.
• Assist with appointment bookings, confirmations, rescheduling and cancellations.
• Address customer feedback and complaints, escalating complex cases when necessary.
• Perform data entry and maintain accurate records of customer interactions.
• Liaise with relevant departments to ensure timely follow-up and resolution of enquiries.

Requirements

• Minimum N/O Level or Nitec qualification.
• Customer service experience is an advantage.
• Responsible, service-oriented and willing to learn.

We regret to inform that only suitable candidates will be shortlisted for an interview.