Customer Service Agent | $13/hour [6months]

PERSOL; Singapore; In loco; SGD 33.000 - 50.000; Tempo pieno

Descrizione del lavoro

PERSOL in Singapore is seeking a Customer Service Representative for a six-month commitment. You will be the first point of contact for Members of Public, handling enquiries professionally and confidently, while documenting interactions and coordinating with internal and external stakeholders to ensure timely case resolution.

The role requires at least 1 year of customer service or call centre experience and an O-Level / Higher NITEC qualification.

Competenze

• 1+ year of customer service or call centre experience.
• O-Level / Higher NITEC qualification or equivalent.

Mansioni

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
• Provide clear explanations and take ownership of issues through effective follow-up and resolution.
• Accurately document all interactions in the designated case management system.
• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

Conoscenze

Customer service

Call centre

Formazione

O-Level / Higher NITEC

Descrizione del lavoro

6 months commitment, Monday to Friday

Office hours: Monday to Friday, 9:00 AM - 5:00 PM

Key Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.

• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.

• Provide clear explanations and take ownership of issues through effective follow-up and resolution.

• Accurately document all interactions in the designated case management system.

• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.

• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

What We're Looking For

• At least 1 year of customer service or call-centre experience.

• O-Level / Higher NITEC qualification or equivalent

We regret to inform that only shortlisted candidates will be notified.