Banking Customer Care Specialist

PERSOL Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a customer service officer for their contact center in Singapore. The role involves delivering personalized service over the phone and identifying customer needs to provide tailored solutions.

The ideal candidate will demonstrate a commitment to excellent service and will actively seek customer feedback to drive improvements in service delivery.

Responsibilities

• Deliver personalized service over the telephone to customers in call center.
• Understand customers' needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.
• Deliver excellent quality service to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends.

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a customer service officer for their contact center in Singapore. The role involves delivering personalized service over the phone and identifying customer needs to provide tailored solutions.

The ideal candidate will demonstrate a commitment to excellent service and will actively seek customer feedback to drive improvements in service delivery.