Café Operations Manager

Martino Agency; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

Martino Agency in Singapore is hiring an experienced café manager to oversee daily operations, staff training, and service quality. The role focuses on scheduling, cost control, inventory, and customer satisfaction within a busy café environment.

The ideal candidate brings proven hospitality management experience, a food handler's license, and strong business acumen to ensure smooth operations and a welcoming guest experience.

Qualifications

• Proven management experience in the hospitality industry.
• A food handler's license.
• Sound knowledge of food health and safety regulations.
• Strong business acumen.
• Exemplary management skills.
• Excellent organizational and time management skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Recruiting, training, and supervising café staff.
• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
• Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
• Receiving delivered café supplies and verifying that the correct items and quantities have been delivered.
• Taking inventory of café supplies and ordering new stock as needed.
• Resolving customer complaints regarding food quality and customer service.
• Suggesting new menu items based on customers' preferences and feedback.
• Identifying strategies to retain and attract customers.

Skills

Management experience

Staff training

Budgeting

Inventory management

Customer service

Communication

Organizational skills

Time management

Problem solving

Education

Food handler's license

Health and safety regulations knowledge

Job description

Martino Agency in Singapore is hiring an experienced café manager to oversee daily operations, staff training, and service quality. The role focuses on scheduling, cost control, inventory, and customer satisfaction within a busy café environment.

The ideal candidate brings proven hospitality management experience, a food handler's license, and strong business acumen to ensure smooth operations and a welcoming guest experience.