Cafe Manager

Vertex Automobile Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Vertex Automobile Pte Ltd is seeking a Café Manager to oversee day-to-day operations, service standards, and team management of the café, ensuring smooth outlet performance, high product quality, and exceptional customer experience.

You will lead hands-on during service, manage beverage and food preparation, optimize costs, and drive profitability while maintaining safety and compliance.

Qualifications

• Diploma or Certificate in Food & Beverage, Hospitality, or related field.
• 3–5 years of café/coffeehouse/F&B operations experience.
• Strong customer service orientation with a passionate, energetic, and people-centric personality.
• Strong operational, communication, and team management skills in a fast-paced environment.
• Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance capabilities.

Responsibilities

• Lead and manage café operations in accordance with standard operating procedures and regulatory requirements.
• Hands-on during service periods to support front-of-house operations, beverage and food preparation, and customer service excellence.
• Drive business performance by managing daily sales, labour, and operating costs, analysing performance trends, and implementing actions to achieve targets.
• Oversee beverage and food preparation standards, ensuring consistency in coffee quality, presentation, speed of service, and customer experience.
• Manage manpower planning and scheduling for optimal staffing during peak periods.
• Possess hands-on technical knowledge of coffee equipment including machines and grinders, and support basic troubleshooting and preventive maintenance.
• Build and lead a high-performing team by coaching staff, fostering a growth mindset, driving engagement, and ensuring compliance with food safety and workplace safety standards.

Skills

Customer service

Team leadership

Communication

People management

Coffee equipment knowledge

Education

Diploma/Certificate in F&B, Hospitality, or related field

Job description

The Café Manager is responsible for overseeing the day-to-day operations, service standards, commercial performance, and team management of the café. The role will ensure smooth outlet operations, high product quality, operational excellence, and an exceptional customer experience while supporting business growth and profitability.

This role also requires strong operational and technical capabilities, including hands-on knowledge of coffee equipment, basic troubleshooting, calibration, and coordination of maintenance support to minimise operational downtime.

Responsibilities

• Lead and manage café operations in accordance with established standard operating procedures and regulatory requirements, ensuring seamless daily performance and swift resolution of issues.
• Operationally hands-on during service periods to support front-of-house operations, beverageand foodpreparation, and customer service excellence
• Drive business performance by managing daily sales, labour, and operating costs, analysing performance trends, and implementing actions to achieve sales and profitability targets
• Oversee beverage and food preparation standards, ensuring consistency in coffee quality, presentation, speed of service, and overall customer experience
• Manage manpower planning and scheduling, ensuring optimal staffing levels, team productivity, and operational efficiency during peak periods
• Possess hands-on technical knowledge of coffee equipment, including coffee machines and grinders, and support basic troubleshooting, calibration, and preventive maintenance to minimise operational downtime
• Build and lead a high-performing team by coaching staff, fostering a growth mindset culture, driving engagement, and ensuring compliance with food safety, hygiene, and workplace safety standards and continuous improvement projects to enhance café performance and customer experience

Requirements

• Diploma or Certificate in Food & Beverage, Hospitality, Business, or related field preferred
• 3–5 years of experience in café, coffeehouse, or F&B operations
• Strong customer service orientation with a passionate, energetic, and people-centric personality
• Strong operational, communication, and team management skills in a fast-paced environment
• Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance capabilities
• Positive leadership mindset with the ability to coach teams, foster collaboration, and drive a growth mindset culture