Business Process Executive @ Geylang Bahru / up $4800

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is seeking an experienced administrator to manage core operations and governance processes. The ideal candidate will have 3–5 years of experience in backend operations, excellent Microsoft Office skills, and the ability to work independently or as part of a team. The role involves issuing Purchase Orders, preparing management reports, and leading process improvements.

Qualifications

• Minimum 3–5 years of experience in administration and backend operations.
• Proven experience in process frameworks.
• Meticulous and organized with strong attention to detail.

Responsibilities

• Issue and validate Purchase Orders and Work Orders.
• Prepare management reports and dashboards.
• Lead the transition of the billing process to optimize manpower.

Skills

Advanced Microsoft Office skills

Experience using Salesforce

Data visualization tools familiarity

Proactive and resourceful

Excellent communication skills

Tools

Microsoft Excel

Power BI

ServiceNow

Job description

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

Core Operations

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign-ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

Reporting & Analysis

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity.
• Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business-As-Usual (BAU) operations.
• Ensuring regulatory and operational compliance
• Driving continuous improvement

Job Requirements

• Minimum 3–5 years of experience in administration, backend operations and process improvement
• Proven experience in defining, mapping and maintaining process frameworks
• Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI
• Experience using Salesforce for resident or customer relationship management.
• Familiarity with ServiceNow for workflow automation, ticketing, or service management.
• Comfortable working with data visualization tools and enterprise systems.
• Meticulous and organized, with a strong attention to detail.
• Analytical mindset with the ability to interpret data and generate insights.
• Proactive and resourceful, able to work independently and collaboratively.
• Excellent communication and interpersonal skills
• High integrity and commitment to governance and compliance.
• Ability to work independently and as part of a team

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