Business Operations & Process Optimization Specialist

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Morgan McKinley Pte Ltd is seeking a proactive administrative/operations professional for a 1-year contract, Mon-Fri 9AM to 6PM, to oversee mailbox management, reporting, and support the Sales team with aftersales and collection requests.

You will gather feedback, consolidate insights, and help optimize business processes while participating in system testing and rollout of updates. A minimum of 1 year in a relevant role is preferred with strong Excel/Word skills.

Qualifications

• Minimally 1 year of relevant experience in an administrative or operations capacity. (Prior experience in the insurance industry is a strong advantage)
• Core Skills: Excellent written communication and high attention to detail, especially when managing and analyzing reports.
• Solid proficiency in Microsoft Office Suite (Excel and Word).
• A proactive, self-motivated learner with an interest in how business processes and technology intersect to drive efficiency.

Responsibilities

• Mailbox Management & Issue Resolution: Oversee the FWB mailbox and track/resolving rejection cases.
• Daily Reporting & Quality Assurance: Review daily NB, Endorsements, and Refunds reports for accuracy.
• Sales & Auto Support: Manage inquiries via the Auto mailbox and provide email-based support to Sales for aftersales and collections.
• Feedback Consolidation: Gather and synthesize feedback from Producers about FWB products and systems.
• Process Optimization: Identify bottlenecks and streamline workflows with the project team.
• System Testing & Rollout: Assist in testing and document/report bugs during system updates.

Skills

Excellent written communication

Attention to detail

Proactive learner

Tools

Excel

Word

Job description

Morgan McKinley Pte Ltd is seeking a proactive administrative/operations professional for a 1-year contract, Mon-Fri 9AM to 6PM, to oversee mailbox management, reporting, and support the Sales team with aftersales and collection requests.

You will gather feedback, consolidate insights, and help optimize business processes while participating in system testing and rollout of updates. A minimum of 1 year in a relevant role is preferred with strong Excel/Word skills.