Business Development Manager

SGS; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

SGS is seeking a Business Development Manager for its Marine/Diving sector in Singapore. The role reports to the Commercial Director and sits within the Business Development team.

You will lead the commercial function, oversee RFQ submissions, and push for growth through proactive client engagement and market research, while partnering with operations for smooth handovers.

Responsibilities

• Lead and manage the commercial team to ensure RFQs are attended to in a timely, accurate, and professional manner.
• Oversee preparation, submission, and follow-up of quotations, ensuring competitiveness and alignment with company strategy.
• Negotiate commercial terms with customers and vendors where necessary.
• Maintain strong commercial governance to ensure compliance with company policies and profitability targets.
• Support Finance in following up on outstanding accounts receivable.
• Conduct visits and deliver presentations on Lagersmith and SGS diving services to potential clients.
• Build and maintain strong customer relationships, acting as the primary point of contact for commercial discussions.
• Drive new business opportunities through proactive outreach, market research, and customer engagement.
• Track sales pipeline progress, ensuring alignment with revenue targets and business objectives.

Job description

Job Scope: Business Development Manager in Marine/ Diving company

Reporting to: Commercial Director

Team: Business Development

Key Responsibilities

1. Commercial Management

• Lead and manage the commercial team to ensure all customer Requests for Quotation (RFQs) are attended to in a timely, accurate, and professional manner.
• Oversee preparation, submission, and follow-up of quotations, ensuring competitiveness and alignment with company strategy.
• Monitor quote conversion rates and identify areas for pricing or process improvements.
• Negotiate commercial terms with customers and vendors where necessary.
• Maintain strong commercial governance to ensure compliance with company policies and profitability targets.
• Support Finance in following up on outstanding accounts receivable.
• Conduct visits and deliver presentations on Lagersmith and for SGS diving services to potential clients.
• Proactively call and engage customers upon receipt of complex maintenance and repairs RFQs to clarify requirements, position value-added solutions, and discuss potential price agreements.
• Proactively call customers to seek new business opportunities, especially for days with low operational activities.
• Build and maintain strong customer relationships, acting as the primary point of contact for commercial discussions.
• Drive new business opportunities through proactive outreach, market research, and customer engagement.
• Track sales pipeline progress, ensuring alignment with revenue targets and business objectives.
• Collaborate with the operations team to ensure smooth handover from commercial to execution phases.
• Supervise, guide, train and mentor the commercial team to deliver high-quality work.
• Conduct monthly reviews of team performance, providing feedback and training where needed.
• Foster a culture of accountability, responsiveness, and customer-first mindset within the team.
• Ensure workload distribution is balanced, and deadlines are consistently met.
• Provide regular reports on quotation activity, win/loss analysis, sales pipeline, and customer feedback to the Commercial Director.
• Contribute to pricing strategies, market positioning, and sales planning.
• Support the Commercial Director in developing and executing growth strategies for the region.
• Monitor industry trends and competitor activities to adjust strategies accordingly.
• Provide weekly updates on the status and developments of Key Accounts and Fleet Service Agreements (FSA) contracts

Key Performance Indicators (KPIs)

• Quotation turnaround time (RFQs responded within 2 hours during weekdays and 24 hours during weekends).
• Quote-to-win ratio and overall sales conversion.
• Revenue and margin growth against targets.
• Team performance and development milestones.