Business Analytics Director

TDCX; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading BPO company in Singapore seeks an expert to oversee data workflows and enhance performance through analytics. Candidates should possess a Bachelor's degree and approximately 8 years of experience in BI and analytics, coupled with excellent communication skills. The role involves stakeholder engagement and leading data analysis initiatives in a dynamic environment.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Coaching and mentoring

World-class workspaces

Qualifications

• Preferable with 8 years of working experience in the related field.
• Must have sound understanding of BI best practices.
• Strong acumen on analytical opportunities.
• Excellent project management and change management skills.

Responsibilities

• Oversee data workflows and practices for projects.
• Focus on insights to improve performance.
• Engage with internal stakeholders.
• Lead analysts in studying business requirements.
• Educate users on the appropriate use of analytics.

Skills

Leadership on analytical opportunities

Excellent presentation skills

Strong SQL skills

Data warehouse and reporting techniques

Experience in Tableau

Experience in Alteryx

Experience in Power Query

Experience in SPSS

Experience in GCP

Education

Bachelor’s Degree in Business, IT, Computer Science, Database Management or related field

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Oversees and ensure proper and standardised data workflows/practices and reporting (including development and enhancement) for project(s) across the region
• Focuses on insights and inject into processes, reporting and business presentations to result in measurable and trackable performance improvements
• Robust stakeholder engagement and excellent communication with internal stakeholders (e.g. Operations, Workforce, QA, HR) and counterparts from clients
• Leads analysts to study business requirements, collate data, analyse/research, and translate results into effective presentations and recommendations to aid decision making in timely manner
• Educates internal/external users appropriate use of analytics and business intelligence
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree in Business, IT, Computer Science, Database Management or any related field
• Preferable with 8 years of working experience in the related field is required for this position.
• Must have sound understanding of BI best practices, relational structures, dimensional data modelling, structured query language (SQL) skills, data warehouse and reporting techniques.
• Strong acumen and leadership on analytical opportunities, needs and weaknesses
• Excellent presentation skills, project management and change management
• Experiences in Tableau, Alteryx, Power Query, SPSS, GCP would be added advantage
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, health tech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

For more information, please visit www.tdcx.com.