Business Analyst – Telecommunications / BSS

Whale Cloud Technology Co.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Whale Cloud Technology Co. seeks a Business Analyst to support telecommunications system projects and enhancements. You will translate business needs into functional requirements and assist testing, deployment and post-launch operations.

Responsibilities include gathering requirements, preparing BRDs, analyzing CRM/billing processes and coordinating with architects, developers and testers across release cycles.

Qualifications

• Degree in IT, CS, Engineering, Business or equivalent
• 3+ years in business analysis or IT solution delivery
• Experience with telecom BSS, CRM, billing, payments, collections or prepaid services
• Ability to translate business needs into functional requirements
• Experience supporting SIT, UAT, change requests and production releases
• Strong analytical, documentation and stakeholder management skills

Responsibilities

• Gather, analyse and document business requirements through stakeholders and workshops.
• Prepare BRDs, functional specs, process flows and solution documentation.
• Analyse telecom processes including CRM, billing, payments and prepaid services.
• Assess change requests and coordinate with solution architects, developers and testers.
• Review existing systems and support data migration planning and validation.
• Support SIT and UAT, including test scenario prep and defect tracking.
• Coordinate release activities, go-live readiness and post-implementation support.
• Investigate production issues and work with technical teams to restore operations.
• Maintain requirements traceability and project documentation.

Skills

Business analysis

Stakeholder management

Documentation

Analytical thinking

Education

Bachelor degree or higher

Tools

CRM systems

Billing systems

Job description

Role Overview

We are seeking a Business Analyst to support telecommunications system projects and ongoing enhancements. You will work with customers, business stakeholders and technical teams to translate business needs into functional requirements and support testing, deployment and post-launch operations.

Key Responsibilities

• Gather, analyse and document business requirements through stakeholder discussions, workshops and reviews.

• Prepare business requirements documents, functional specifications, process flows and solution documentation.

• Analyse telecommunications business processes covering customer relationship management, product catalogues, billing, payments, dunning and prepaid services.

• Assess change requests, identify system impacts and coordinate with solution architects, developers and testers on delivery.

• Review existing systems and support data migration planning, mapping and validation.

• Support System Integration Testing (SIT) and User Acceptance Testing (UAT), including test scenario preparation, defect investigation and resolution tracking.

• Coordinate release activities, system cutover, go-live readiness and post-implementation support.

• Investigate production issues, assess business impact and work with technical teams to restore normal operations.

• Maintain requirements traceability, project documentation and stakeholder updates throughout the delivery lifecycle.

Requirements

• Degree in Information Technology, Computer Science, Engineering, Business or a related discipline, or equivalent relevant experience.

• At least 3 years of experience in business analysis, functional consulting or IT solution delivery.

• Experience with telecommunications Business Support Systems (BSS), particularly CRM, billing, payments, collections or prepaid services.

• Ability to translate business needs into clear functional requirements and practical system solutions.

• Experience supporting SIT, UAT, change requests and production releases.

• Strong analytical, problem-solving, documentation and stakeholder management skills.

• Ability to work independently and coordinate effectively across business and technical teams.

• Experience with legacy system migration, cutover and telecommunications transformation projects will be an advantage.

Working Arrangements and Availability

• Shift work is required, with schedules assigned according to project and operational needs.

• Work outside normal office hours, including evenings and overnight deployment or maintenance windows, is required when scheduled.

• Weekend standby duty is required on a rostered basis to support production incidents, releases and critical project activities.

• During assigned standby periods, employees must remain contactable and be available to provide remote support or attend on-site when required.

• Actual shift hours, standby rosters and response expectations will be communicated by the reporting manager.