Business Analyst

NCS; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

NCS is seeking a seasoned Business Analyst to gather, analyse and formalise user requirements and processes for telecom network operations. You will evaluate feasibility, manage scope, and drive solution design in collaboration with AI and engineering teams.

Responsibilities include eliciting requirements, producing BRDs, maintaining traceability, designing use cases, translating requirements into technical specs, validating with SMEs, and defining acceptance criteria for each agent or system

Qualifications

• Minimum 5 years of Business Analyst experience, including technology transformation initiatives.
• Experience eliciting requirements from frontline users in 24x7 operational environments.
• Experience with data quality assessments and coordinating remediation with data owners and engineering teams.
• Ability to produce unambiguous requirements documentation for engineers to build systems.
• Experience facilitating workshops and design reviews with mixed technical audiences.
• Experience supporting UAT coordination and defect triage.
• Experience on AI, ML, or advanced analytics programmes.
• Telco domain knowledge in Network Operations, NOC, or Service Assurance.
• Experience translating business intent to model/agent specifications with data scientists.

Responsibilities

• Lead requirements workshops with Telecom Network stakeholders and OSS/IT staff.
• Produce BRDs and Functional Specifications capturing current-state workflows and outcomes.
• Maintain a traceability matrix linking requirements to design decisions, tests and acceptance.
• Design use case specifications including trigger conditions and flows.
• Collaborate with AI Solution Architect to translate requirements into technical specs (data mappings, API payloads).
• Facilitate use case validation sessions with SMEs and obtain sign-off.
• Define acceptance criteria from operational stakeholders.

Skills

Requirements elicitation

BRD documentation

Use case design

UAT coordination

Data quality assessment

Translate business to tech specs

Workshop facilitation

ServiceNow

OSS concepts

AI/ML project experience

Tools

ServiceNow

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Job Summary

As a Business Analyst, you will be responsible for gathering, analysing and formalising user’s business requirements and processes, evaluating feasibility of implementation and managing scope of project

What will you do

Requirements Elicitation & Documentation

• Lead requirements workshops with Telecom Network Business like NOC analysts, Network Engineers, Service Assurance teams, and OSS/IT staff for the identified agents and use cases.
• Produce comprehensive Business Requirements Documents (BRDs) and Functional Specifications for each agent, capturing current-state workflows, pain points, desired outcomes, and non-functional requirements.
• Maintain a living requirements traceability matrix linking every business requirement to the corresponding agent design decision, test scenario, and acceptance criterion.

Use Case Design & Validation

• Design detailed use case specifications for identified agents: trigger conditions, actor interactions, happy path flows, alternative flows, and exception handling.
• Work with the AI Solution Architect to translate business requirements into technical specifications: data field mappings, API payload requirements, output format specifications, and integration sequence inputs.
• Design and facilitate use case validation sessions with operational SMEs, presenting agent design mockups and workflows for review and sign-off.
• Define and document the acceptance criteria for each agent from the operational stakeholders' perspective.

Qualifications

• Minimum 5 years of Business Analyst experience, with at least 2 years on technology transformation programmes involving significant process change for operational teams.
• Demonstrable experience conducting requirements elicitation with operational/frontline users — in a 24×7 operational environment.
• Experience performing data quality assessments and coordinating remediation activities with data owners and engineering teams.
• Proven ability to produce requirements documentation that is used without ambiguity by engineering teams to build systems
• Experience facilitating workshops and design reviews with mixed technical and non-technical audiences, managing conflicting viewpoints to documented outcomes.
• Experience supporting UAT coordination: test scenario design, participant management, defect triage, and acceptance sign-off.
• Experience on an AI, ML, or advanced analytics programme
• Telco industry experience, particularly in Network Operations, NOC environments, or Service Assurance — familiarity with alarm management, trouble ticketing, and SLA governance.
• Experience working alongside data scientists or AI engineers as a BA — translating between business intent and model/agent specifications.
• Experience with ServiceNow as a platform: understanding of the ticket data model, workflow engine, and reporting capabilities.
• Familiarity with OSS concepts: what NMS and EMS systems do, how alarm data flows, and how provisioning workflows operate in a Telco.
• Experience on a programme involving both IT delivery and operational change management simultaneously.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.