Senior Systems Analyst

StarHub; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

StarHub in Singapore seeks a Senior Systems Analyst to translate business needs into scalable solution specifications and support end-to-end design aligned with objectives. You will collaborate with cross-functional teams to ensure feasible, well-integrated designs across platforms and participate in RFP/RFT submissions.

The role emphasizes user journey analysis, human-centric design, and strong communication in a fast-paced environment.

Qualifications

• Degree in Computer Science, Computing, or related field with 5–7 years of systems analysis or solution design experience.
• Strong background in the telecommunications industry.
• Knowledge of mobile and broadband networks, CRM (Compax), Billing, Provisioning, Inventory, Delivery, and Integrations.
• Experience in digital areas, including user journey analysis and human-centric design.
• Excellent communication and collaboration skills in a fast-paced environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization and multi-tasking in a dynamic setting.
• Able to work independently on assigned solution components.

Responsibilities

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users and stakeholders to gather, clarify, and document requirements.
• Collaborate with cross-functional teams to translate requirements into effective system designs.
• Support analysis of solution feasibility, application design, integration points, and downstream impacts.
• Understand business models and drivers and translate them into platform configuration or specifications for enhancements or new implementations.
• Work with partners and internal stakeholders to support technical strategies that improve business effectiveness and service offerings.
• Assist with RFP/RFT responses by providing technical input and solution analysis.
• Prepare and maintain required solution design artifacts such as IA documents, sequence diagrams, process flows, and workflows.
• Follow agreed processes, milestones, and documentation standards established by the team.

Skills

Systems analysis

Solution design

Telecommunications knowledge

Digital & user journey analysis

Communication

Collaboration

Problem-solving

Organization

Independent work

Education

Degree in Computer Science or related field

Tools

CRM (Compax)

Billing systems

Provisioning systems

Inventory systems

Integrations

Job description

Job Description

The mission of the Senior Systems Analyst is to support the design of scalable and effective systems that meet business needs and technical requirements. The role focuses on translating business requirements into clear solution specifications, supporting end-to-end solution design, and ensuring proposed solutions are feasible, well-integrated, and aligned to business objectives. The role also contributes to business growth and stronger solution outcomes through sound analysis, collaboration, and delivery discipline.

Accountabilities:

• Support the delivery of fit-for-purpose end-to-end solution designs aligned to business and technical objectives.
• Translate business requirements into clear solution specifications and design inputs.
• Ensure proposed solutions are technically feasible and integrated across relevant systems and platforms.
• Provide technical and functional advice to stakeholders on solution options, design impacts, and implementation considerations.
• Contribute to partner engagements, new business initiatives, and RFP/RFT submissions as needed.
• Apply digital and customer-centric thinking, including user journey analysis and human-centric design principles, in solution assessment.

Responsibilities:

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users and stakeholders to gather, clarify, and document requirements.
• Collaborate with cross-functional teams to translate requirements into effective system designs.
• Support analysis of solution feasibility, application design, integration points, and downstream impacts.
• Understand business models and drivers and translate them into platform configuration or specifications for enhancements or new implementations.
• Work with partners and internal stakeholders to support technical strategies that improve business effectiveness and service offerings.
• Assist with RFP/RFT responses by providing technical input and solution analysis.
• Prepare and maintain required solution design artifacts such as IA documents, sequence diagrams, process flows, and workflows.
• Follow agreed processes, milestones, and documentation standards established by the team.

Qualifications

• Degree in Computer Science, Computing, or related field of study with at least 5–7 years of systems analysis, solution design, or related experience.
• Strong background in the telecommunications industry.
• Knowledge in areas of mobile and broadband networks, CRM (e.g. Compax), Billing, Provisioning Systems, Inventory, Delivery, and Integrations.
• Experience in digital-related areas, including user journey analysis during solution assessment, design thinking, and human-centric approaches to solution assessment.
• Excellent communication and collaboration skills, with the ability to communicate clearly and professionally in a fast‑paced, deadline‑driven environment.
• Strong conceptual and problem‑solving abilities.
• Excellent organization skills and comfort with multi‑tasking under a dynamic environment.
• Able to work independently on assigned solution components while escalating issues appropriately.