Lead Systems Analyst

StarHub; Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

StarHub is seeking a Lead Systems Analyst to bridge business needs and technology, designing scalable systems aligned with organizational objectives. The role ensures clear requirements are translated into end-to-end designs and platform configurations for growth and innovation.

The candidate will lead requirements elicitation, assess technical feasibility, and provide advisory on design options, working with cross-functional teams and partners on solution implementation.

Qualifications

• Degree in Computer Science, Computing or related field with substantial systems analysis experience.
• Strong background in telecommunications industry and end-to-end solution design.
• Experience with digital-specific solution assessment, user journey analysis, and human-centric design.

Responsibilities

• Deliver fit-for-purpose end-to-end solution designs aligned to business goals.
• Act as the single point of accountability for requirements elicitation and translation into solution specs.
• Provide technical advisory to stakeholders and guide implementation.

Skills

End-to-end design

Requirements elicitation

Stakeholder management

Technical advisory

Cross-functional teamwork

Education

Degree in Computer Science

Tools

CRM systems

Billing systems

Provisioning systems

Inventory management

Job description

Job Description
Role Mission: The mission of the Lead Systems Analyst is to bridge business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.

Job Description
Role Mission: The mission of the Lead Systems Analyst is to bridge business needs and technology solutions by designing scalable, feasible, and effective systems that support organizational objectives. The role ensures business requirements are clearly understood, translated, and reflected in end-to-end solution designs and platform configurations. In doing so, the role contributes to business growth, innovation, and stronger solution outcomes.
Accountabilities:

• Deliver fit-for-purpose end-to-end solution designs aligned to business and technical objectives.

• Act as the single point of accountability for business requirements elicitation, prioritization, and translation into solution specifications.
• Ensure proposed solutions are technically feasible, scalable, and well-integrated across systems and platforms.
• Provide expert technical advisory to stakeholders, including design recommendations, option assessments, and implementation guidance.
• Contribute technical leadership to partner engagements, new business initiatives, and RFP/RFT submissions
  

Responsibilities:

• Contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.

• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.
  

Qualifications
Minimum Profile/ Track Record:

• Degree in Computer Science, Computing or related field of study with at least 8 years of systems analysis and design or related experience in providing end to end solution design.

• Strong background in telecommunications industry.
• Knowledge in areas of mobile and broadband networks, CRM (e.g. Compax), Billing, Provisioning Systems, Inventory, Delivery and Integrations.
• Experience in digital-related areas, including user journey analysis during solution assessment, design thinking and human-centric approaches to solution assessment.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.