#EG Business Consultant

NCS Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Professional development support

Job summary

NCS Pte Ltd is hiring a Business Consultant to understand client objectives, shape business solutions, and translate needs into actionable requirements for delivery teams.

The ideal candidate has proven experience in business consultancy or business analysis within technology or transformation projects, with ability to engage clients confidently and support solution design from business and user perspectives. AI product experience is advantageous.

Qualifications

• 3–5 years of BA experience in IT, SI or consulting projects.
• Experience in medium to large SI projects.
• Education sector experience is a plus.
• Exposure to product design or digital delivery is an advantage.
• Experience with AI products or AI-enabled initiatives is highly desirable.
• Some experience with cloud-native AI platforms is preferred.

Responsibilities

• Elicit, document, and validate business requirements with clients and stakeholders.
• Translate requirements into functional specs, use cases, and user stories.
• Identify gaps and inefficiencies in current processes.
• Define business rules, acceptance criteria, and success metrics.
• Support discovery through interviews, workshops, and journey mapping.
• Collaborate with architects and developers to ensure feasible solutions.
• Assist in translating requirements into designs or system specs.
• Support prototyping, wireframes, and concept experiments.
• Contribute to user journeys and experience flows.
• Support AI product initiatives by defining workflows and data needs.
• Participate in Agile ceremonies and UAT planning.
• Ensure solutions meet business needs and quality standards.
• Maintain traceability of requirements throughout the lifecycle.
• Support change readiness activities.

Skills

Business Analysis

SDLC & Agile

Stakeholder Management

Requirements Elicitation

User Story Writing

Process Mapping

AI product knowledge

SQL/Data analysis

Power BI/Tableau

Education

Bachelor's degree in IT/IS

Tools

Jira

Confluence

Figma

Miro

Power BI

Tableau

Job description

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

What will you do:

The Business Consultant plays a key role in understanding client objectives, shaping business solutions, and translating needs into actionable requirements for delivery teams. This role goes beyond requirements gathering — it requires strongbusiness consulting capabilityto analyse current-state challenges, advise stakeholders on improvement opportunities, facilitate decision-making, and recommend practical, value-driven solutions.

The ideal candidate brings proven experience inbusiness consultancy or business analysis within technology or transformation projects, with the ability to engage clients confidently, frame problem statements clearly, and support solution design from both a business and user perspective. Experience inproduct design, and involvement inAI product or AI-enabled initiativeswill be advantageous.

Key Responsibilities

Requirements Gathering & Analysis

• Work with clients, product owners, and stakeholders to elicit, document, and validate business requirements.

• Translate business requirements into functional specifications, use cases, process flows, and user stories.

• Identify gaps, redundancies, and inefficiencies in existing processes.

• Define business rules, acceptance criteria, and success metrics.

• Support discovery activities through stakeholder interviews, workshops, journey mapping, and analysis of user needs.

Solutioning & Technical Collaboration

• Collaborate with architects, technical leads, and developers to ensure requirements are feasible and aligned with the solution architecture.

• Assist in translating requirements into design, configuration, or system specifications.

• Support prototyping, wireframes, and proof-of-concept exercises.

• Work with product, design, and delivery teams to contribute to intuitive, user-centred solution design.

• Provide input to product design artefacts such as user journeys, low-fidelity wireframes, and experience flows.

• Support AI-related product initiatives by helping define business workflows, user needs, data requirements, and expected outcomes for AI-enabled features.

Project Support & Delivery

• Participate in planning, backlog refinement, and sprint activities in Agile/Scrum environments.

• Support UAT planning, execution, and defect management.

• Ensure delivered solutions meet business needs and quality standards.

• Track requirementschangesand manage traceability throughout the project lifecycle.

• Support implementation and change readiness activities where needed.

Business Consulting & Stakeholder Advisory

• Partner with clients and stakeholders to understand strategic objectives, business pain points, and operational challenges.

• Analyse current-state processes, identify improvement opportunities, and recommend fit-for-purpose business solutions.

• Provide consultative support to stakeholders by framing problems, evaluating options, and guiding decision-making.

• Facilitate workshops, discovery sessions, and business discussions to align stakeholders on goals, scope, and priorities.

• Act as a trusted advisor to business stakeholders on requirements, process improvements, and solution considerations.

• Support business case development, impact assessment, and prioritisation of initiatives where required.

Documentation & Reporting

• Prepare clear and comprehensive documentation: BRD, FRD, SRS, process flows, and user guides.

• Maintain project dashboards, reports, and metrics for transparency.

• Support knowledge transfer sessions for operations or support teams.

• Document AI-related business rules, decision points, assumptions, and success measures where relevant.

Qualifications

• 3–5years of experience as a Business Analyst in IT, system integration, or consulting projects.

• Experience with medium to large SI projects preferred.

• Experience in theeducation sectorisa plus

• Exposure toproduct design or digital product deliveryis an advantage.

• Experience working onAI products, AI-enabled solutions, or digital transformation initiatives involving AIis highly desirable.

• Some experience supporting or contributing tocloud-native AI platform solutions, such as AI/ML-enabled platforms, data and model workflow solutions, or AI services deployed on cloud environments, is preferred.

Technical Skills

• Understanding of software development lifecycle (SDLC) and Agile/Waterfall methodologies.

• Experience creating user stories, process flows, wireframes, andmockups.

• Basic familiarity with cloud platforms, APIs, integration technologies, or data pipelines.

• Knowledge of project management tools (Jira, Confluence, etc.).

• Data analysis skills (SQL, Excel, Tableau/Power BI) is a plus.

• Proficiency with tools such as Figma, Mirois a plus

• Familiarity with AI product concepts such as model workflows, human-in-the-loop processes, prompt-based features, or data-driven user experiences is an advantage.

Soft Skills

• Strong analytical and problem-solving abilities.

• Excellent verbal and written communication skills.

• Ability to work effectively with both business and technical teams.

• Stakeholder management and facilitation skills.

• Detail-oriented and able to manage multiple priorities.

• Comfortable working in cross-functional teams spanning business, design, data, and engineering.

Nice to Have

• Certifications such as CBAP, PMI-PBA, or Agile Business Analyst certifications.

• Exposure to regulatory or compliance projects (PDPA, ISO, etc.).

Additional Information

Why Join NCS

• Lead high-impact AImanagement consultingprograms for major enterprises and public sector clients.

• Shape enterprise strategies and governance frameworks that drive real transformation.

• Work with a talented, multidisciplinary team in a collaborative environment.

• Competitive compensation and strong professional development support.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.