AI-Driven Telco Business Analyst

NCS; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

NCS is seeking a seasoned Business Analyst to gather, analyse and formalise user requirements and processes for telecom network operations. You will evaluate feasibility, manage scope, and drive solution design in collaboration with AI and engineering teams.

Responsibilities include eliciting requirements, producing BRDs, maintaining traceability, designing use cases, translating requirements into technical specs, validating with SMEs, and defining acceptance criteria for each agent or system

Qualifications

• Minimum 5 years of Business Analyst experience, including technology transformation initiatives.
• Experience eliciting requirements from frontline users in 24x7 operational environments.
• Experience with data quality assessments and coordinating remediation with data owners and engineering teams.
• Ability to produce unambiguous requirements documentation for engineers to build systems.
• Experience facilitating workshops and design reviews with mixed technical audiences.
• Experience supporting UAT coordination and defect triage.
• Experience on AI, ML, or advanced analytics programmes.
• Telco domain knowledge in Network Operations, NOC, or Service Assurance.
• Experience translating business intent to model/agent specifications with data scientists.

Responsibilities

• Lead requirements workshops with Telecom Network stakeholders and OSS/IT staff.
• Produce BRDs and Functional Specifications capturing current-state workflows and outcomes.
• Maintain a traceability matrix linking requirements to design decisions, tests and acceptance.
• Design use case specifications including trigger conditions and flows.
• Collaborate with AI Solution Architect to translate requirements into technical specs (data mappings, API payloads).
• Facilitate use case validation sessions with SMEs and obtain sign-off.
• Define acceptance criteria from operational stakeholders.

Skills

Requirements elicitation

BRD documentation

Use case design

UAT coordination

Data quality assessment

Translate business to tech specs

Workshop facilitation

ServiceNow

OSS concepts

AI/ML project experience

Tools

ServiceNow

Job description

NCS is seeking a seasoned Business Analyst to gather, analyse and formalise user requirements and processes for telecom network operations. You will evaluate feasibility, manage scope, and drive solution design in collaboration with AI and engineering teams.

Responsibilities include eliciting requirements, producing BRDs, maintaining traceability, designing use cases, translating requirements into technical specs, validating with SMEs, and defining acceptance criteria for each agent or system