Branch Operations Specialist - Customer Service & Compliance

RHB Group; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

RHB Group in Singapore seeks a Branch Operations Assistant to support the Branch Operations Manager in daily activities, ensuring efficiency and adherence to regulations.

You will handle cash management, account openings, and documentation, while delivering high-quality customer service and collaborating with sales teams.

The role emphasizes accuracy, regulatory compliance, and a proactive approach to service initiatives to drive branch performance.

Qualifications

• Strong interpersonal and communication skills.
• High level of customer service orientation.
• High level of accuracy and attention to detail.

Responsibilities

• Support daily operations of the branch and collaborate with branch staff to ensure smooth functioning.
• Greet customers, provide information on products and services, and ensure high service standards.
• Ensure compliance with regulatory requirements and internal bank procedures.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Computer proficiency

Banking regulations awareness

Education

Degree or professional qualification in banking-related disciplines

Tools

Microsoft Windows

Microsoft Office

Job description

RHB Group in Singapore seeks a Branch Operations Assistant to support the Branch Operations Manager in daily activities, ensuring efficiency and adherence to regulations.

You will handle cash management, account openings, and documentation, while delivering high-quality customer service and collaborating with sales teams.

The role emphasizes accuracy, regulatory compliance, and a proactive approach to service initiatives to drive branch performance.