Branch Manager

RHB Bank Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

RHB Bank Berhad (Singapore) is seeking a Branch Manager to oversee daily operations, drive growth, and ensure exceptional customer service at our Singapore branch.

You will lead a high-performing team, ensure regulatory compliance, cultivate client relationships, and report performance metrics to senior management.

Qualifications

• Bachelor's degree in business/finance or related field.
• Proven experience in retail banking with a strong branch management track record.
• Commitment to delivering excellent customer service and building client relationships.
• Strong leadership and people management capabilities for high-performing teams.
• Sound business sense to drive sales growth and hit targets.
• Understanding of banking products, services, and branch operations.
• Knowledge of banking regulations, compliance, and risk management.

Responsibilities

• Lead and manage all branch operations, including sales, service, and admin.
• Develop and implement strategies to achieve branch sales targets and objectives.
• Foster a customer-centric culture with high service standards.
• Coach and mentor branch staff, supporting their development.
• Ensure compliance with regulatory requirements and internal policies.
• Identify and cultivate new customer relationships and expand existing portfolios.
• Monitor performance, analyze metrics, and report to senior management.
• Address customer feedback and service issues promptly.
• Drive business growth through proactive sales initiatives and relationship management.
• Safeguard the bank's reputation with governance and operational excellence.

Skills

Retail banking

Branch management

Leadership

Customer service

Communication

Problem solving

Decision making

Time management

Education

Bachelor's Degree in Business Administration, Finance, Banking, or a related field

Job description

About the Role

We are seeking a highly motivated Branch Manager to join RHB Bank Berhad (Singapore). In this role, you will be responsible for overseeing the daily operations of the branch, driving business growth, and ensuring the delivery of exceptional customer service. You will lead and develop a high-performing team, strengthen customer relationships, and ensure compliance with regulatory requirements while contributing to the Bank's strategic objectives.

What you will be doing

• Lead and manage all aspects of branch operations, including sales, customer service, and administrative functions.
• Develop and implement strategies to achieve branch sales targets and business objectives.
• Foster a strong customer-centric culture by delivering a consistently high standard of service excellence.
• Manage, coach, and mentor branch staff, supporting their professional development and creating a positive work environment.
• Ensure compliance with all regulatory requirements, internal policies, and operational procedures.
• Identify and cultivate new customer relationships while strengthening and expanding existing client portfolios.
• Monitor branch performance, analyze business and financial metrics, and prepare reports for senior management.
• Address customer feedback, complaints, and service issues in a timely and effective manner.
• Drive business growth through proactive sales initiatives and effective relationship management.
• Safeguard the reputation and integrity of the Bank by maintaining high standards of governance and operational excellence.

What we're looking for

• Bachelor's Degree in Business Administration, Finance, Banking, or a related field.
• Proven experience in retail banking with a strong track record in branch management.
• Demonstrated commitment to delivering exceptional customer service and building long-term client relationships.
• Strong leadership and people management capabilities with experience leading high-performing teams.
• Sound business acumen with the ability to drive sales growth and achieve business targets.
• Thorough understanding of banking products, services, and branch operations.
• Strong knowledge of banking regulations, compliance requirements, and risk management practices.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Ability to make sound decisions and manage multiple priorities in a fast-paced environment.
• Self-motivated, results-oriented, and passionate about delivering business and customer outcomes.