Branch Operations Executive

RHB Bank Berhad (Singapore); Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

RHB Bank Berhad (Singapore) invites applications for Branch Operations Support to enhance daily branch operations, verify customer identities, and process transactions with accuracy. The role covers account opening, cash handling, and maintaining complete documentation.

You will work with branch staff and sales to deliver outstanding customer service, and assist the Branch Operations Manager in maintaining equipment and facilities while adhering to regulatory and risk controls.

Qualifications

• Strong interpersonal and communication skills.
• High level of customer service orientation.
• High level of accuracy and attention to detail.
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office).
• Awareness of relevant laws and regulations relating to Branch Banking.

Responsibilities

• Branch Operations Support daily operations of the branch and other branches to ensure smooth functioning.
• Verify customer’s identification and ensure proper authorization and documentation for transactions.
• Handle cash management tasks including deposits, withdrawals and reconciliations.
• Maintain accurate records and documentation for all transactions.
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service.

Skills

Interpersonal communication

Customer service orientation

Attention to detail

Computer literacy

Regulatory awareness

Tools

Microsoft Windows

Microsoft Office

Job description

1. Branch Operations Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: Verify customer’s identification and ensure proper authorization and documentation for any transaction requests Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening Maintain accurate records and documentation for all transactions Any other activities prescribed in the Branch Operational Manual Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

2. Customer Service Management Greet and assist customers with their inquiries and transactions. Provide accurate and prompt information about products and services offered by RHB Support implementation of customer service initiatives within the Branch Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

3. Regulatory Compliance and Risk Management Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch Required Skills Strong interpersonal and communication skills High level of customer service orientation High level of accuracy and attention to detail Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.) Awareness of relevant laws and regulations relating to Branch Banking A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.