Branch Operations Executive

RHB Bank Singapore; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

RHB Bank Singapore is seeking a Branch Operations Associate to support the Branch Operations Manager in daily operations, ensure efficiency, compliance with regulations, and contribute to overall branch performance.

You will deliver friendly customer service at branches, assist in opening accounts, handling cash, and maintaining records, while collaborating with sales and branch staff to uphold service standards and risk controls.

Qualifications

• Strong interpersonal and communication skills.
• High level of customer service orientation.
• High level of accuracy and attention to detail.

Responsibilities

• Support daily branch operations and assist in opening accounts.
• Verify identifications, handle cash tasks, and maintain records.
• Collaborate with branch staff and sales to ensure efficient operations and service quality.
• Ensure compliance with regulatory requirements and internal procedures.

Skills

Interpersonal

Customer service orientation

Attention to detail

Computer literacy

Education

Banking-related degree or qualification

Tools

Microsoft Office

Job description

Primary Objective

• Support Branch Operations Manager in daily operations of the branch, ensuring operational efficiency, compliance with regulations, and overall branch performance.
• Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
• Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)

Key Responsibilities

Branch Operations

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer's identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations
• Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking

Qualification & Experience

• Degree or professional qualification with banking related disciplines