Branch Operations Executive

RHB Group; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

RHB Group in Singapore seeks a Branch Operations Assistant to support the Branch Operations Manager in daily activities, ensuring efficiency and adherence to regulations.

You will handle cash management, account openings, and documentation, while delivering high-quality customer service and collaborating with sales teams.

The role emphasizes accuracy, regulatory compliance, and a proactive approach to service initiatives to drive branch performance.

Qualifications

• Strong interpersonal and communication skills.
• High level of customer service orientation.
• High level of accuracy and attention to detail.

Responsibilities

• Support daily operations of the branch and collaborate with branch staff to ensure smooth functioning.
• Greet customers, provide information on products and services, and ensure high service standards.
• Ensure compliance with regulatory requirements and internal bank procedures.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Computer proficiency

Banking regulations awareness

Education

Degree or professional qualification in banking-related disciplines

Tools

Microsoft Windows

Microsoft Office

Job description

Primary Objective

• Support Branch Operations Manager in daily operations of the branch, ensuring operational efficiency, compliance with regulations, and overall branch performance.
• Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
• Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)

Key Responsibilities

Branch Operations

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer's identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations
• Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

Customer Service Management

• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

Regulatory Compliance and Risk Management

• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking

Qualification & Experience

Degree or professional qualification with banking related disciplines