Branch Service Executive

RHB Singapore; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

RHB Singapore seeks a dedicated individual to deliver exceptional customer service at our branches. The role involves daily operations management, customer inquiries, and adherence to service guidelines to enhance customer satisfaction.

Ideal candidates should be able to effectively handle complaints and collaborate with internal teams to ensure smooth branch operations while complying with regulatory standards.

Responsibilities

• Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines.
• Participate in implementation of sales and service initiatives to drive business growth.
• Support daily operations of the branch to ensure prompt processing of customer transactions.

Job description

Key Responsibilities

• Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
• Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)
• Support daily operations of the branch to ensure customer’s transactions and/or account application are processed promptly and accurately

Customer Service Management

Greet and assist customers with their inquiries and transactions. Provide accurate and prompt information about products and services offered by RHB. Support implementation of customer service initiatives within the Branch. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well as effective use of customer service tools and technologies. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery.

Complaint Management

Ensure complaint and issue highlighted by Customer are being resolved timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution. Collaborate with internal stakeholders to ensure issues/complaints are resolved promptly.

Branch Operations

Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: Verify customer’s identification and ensure proper authorization and documentation for any transaction requests. Handle cash management tasks including deposits, withdrawals and reconciliations. Account Opening. Maintain accurate records and documentation for all transactions. Any other activities prescribed in the Branch Operational Manual. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service.

Regulatory Compliance and Risk Management

Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch.