Branch Operations Executive

RHB Singapore; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading banking institution is seeking a Branch Operations Executive in Singapore. The role involves supporting daily operations, verifying transactions, and ensuring compliance with banking regulations. The ideal candidate should possess strong communication skills and a high level of customer service orientation. This full-time position offers an excellent opportunity for entry-level candidates looking to grow in the banking sector.

Qualifications

• Entry level position requiring strong customer service skills.
• Attention to detail and accuracy is crucial for managing transactions.
• Knowledge of banking regulations is beneficial.

Responsibilities

• Support daily operations of the branch and other branches.
• Verify customer identification and handle transaction requests.
• Provide accurate information regarding products and services.

Skills

Strong interpersonal and communication skills

High level of customer service orientation

High level of accuracy and attention to detail

Proficient in using computer systems and software applications

Awareness of relevant laws and regulations relating to Branch Banking

Job description

Join to apply for the Branch Operations Executive role at RHB Singapore

Join to apply for the Branch Operations Executive role at RHB Singapore

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
• Customer Service Management
• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
• Regulatory Compliance and Risk Management
• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch
  
  

• Branch Operations
• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained
• Customer Service Management
• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
• Regulatory Compliance and Risk Management
• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch
  
  

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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