Branch Operations Associate

Leedom Learning Pte. Ltd.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive full-time salary

Professional development opportunities

Collaborative work environment

Impactful work in education

Work-life balance

Job summary

Leedom Learning Pte. Ltd. at Marine Parade is seeking a Branch Operations Associate to join as a full-time team member.

You will be the operational backbone of the branch, handling admin tasks, enrolments, scheduling, and student records to ensure smooth daily operations and outstanding service. You will coordinate teacher resources, support customer service to students and families, process payments, manage materials, and help maintain learning spaces.

Qualifications

• Proven experience in administrative or operations roles, preferably in education or customer-facing settings.
• Strong organizational and time management skills with multitasking ability.
• Excellent written and verbal English; other languages are a plus.
• Proficiency with Microsoft Office and comfort learning new software.
• Customer service mindset with focus on student success and learning outcomes.
• Attention to detail and accuracy in records and data management.
• Ability to collaborate with teachers, management and students.
• Flexible and adaptable to changing operational needs.

Responsibilities

• Manage branch administrative tasks including scheduling, attendance, and record-keeping.
• Coordinate teacher resource assignments and class scheduling.
• Handle student enrolments, registrations and records.
• Provide excellent customer service to students, parents and inquiries.
• Process payments, invoicing and maintain financial records for branch operations.
• Order and manage educational materials and learning resources.
• Maintain clean and functional branch facilities and spaces.
• Support branch marketing initiatives and promotions.
• Liaise between teachers, students and management for effective communication.
• Assist with data entry, reporting and administrative documentation.

Skills

Administrative experience

Operations experience

Organizational skills

English communication

Customer service

Attention to detail

Team collaboration

Adaptability

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About the role

Leedom Learning Pte. Ltd. (THE BRAINERY CODE- leading robotics, coding and AI school) is seeking a dynamic and organised Branch Operations Associate to join our team on a full-time basis at our Marine Parade location. In this role, you will be the operational backbone of our branch, ensuring smooth day-to-day operations and delivering exceptional service to our students and their families. This position is crucial to maintaining our high standards of service delivery and supporting our programs' success.

What you'll be doing

• Managing branch administrative tasks including scheduling, attendance tracking, and record-keeping for students and teachers

• Coordinating teacher resource assignments and ensuring optimal class scheduling and resource allocation

• Handling student enrolments, registrations, and maintaining accurate student records and databases

• Providing excellent customer service to students, parents and enquiries, responding to queries and concerns promptly and professionally

• Processing payments, invoicing and maintaining financial records related to branch operations

• Ordering and managing educational materials, supplies and resources needed for day to day operations.

• Monitoring and maintaining the cleanliness and functionality of branch facilities and learning spaces

• Supporting the implementation of branch marketing initiatives and promotional activities

• Liaising between teacher, students and management to ensure effective communication and program delivery

• Assisting with data entry, reporting and administrative documentation as required

What we're looking for

• Proven experience in an administrative or operations role, ideally within an educational setting or customer-facing environment

• Strong organizational and time management skills with the ability to multitask and prioritize effectively

• Excellent written and verbal communication skills in English; proficiency in other languages is advantageous

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and comfort with learning new software systems

• Customer service experience with a genuine passion for supporting student success and learning outcomes

• Attention to detail and accuracy in record-keeping and data management

• Ability to work collaboratively with diverse teams including teachers, management and students

• Flexibility and adaptability to respond to changing operational needs and priorities

• A minimum of 1-2 years' relevant administrative or operations experience is preferred

What we offer

At Leedom Learning Pte. Ltd., we are committed to fostering a supportive and inclusive workplace where our team members thrive. We offer:

• Competitive full-time salary and employment benefits package

• Opportunities for professional development and training to enhance your skills and career progression

• A collaborative and positive work environment with supportive management

• The chance to make a meaningful impact on students' educational journeys and success

• Work-life balance through reasonable working hours and supportive policies

About us

Leedom Learning Pte. Ltd. is an established educational and tutoring organisation dedicated to providing quality learning solutions to students across various academic levels. Our mission is to help students achieve their full potential through personalised, high-quality tuition and support. We pride ourselves on creating a nurturing learning environment where both students and staff can excel. With a commitment to educational excellence and student-centred service, Leedom Learning is a dynamic place to build a rewarding career in education.