Customer Service & Administrative

School Of Robotics (SOR) Pte. Ltd.; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

School of Robotics (SOR) Pte. Ltd. in Singapore is seeking a Customer Service & Administrative professional to join our team on a full-time basis at our Bukit Timah office.

You will be the first contact for clients and stakeholders, ensuring smooth day-to-day operations. You will handle office management, documentation, scheduling, invoicing, and coordination with the finance and instructors. The role emphasizes accuracy, professionalism, and proactive communication to support our growing

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational skills and attention to detail.
• Ability to manage calendars and communications.

Responsibilities

• Office Management: Maintain a well-organized office and manage supplies/equipment.
• Documentation and Record-Keeping: Handle student registrations, waivers, consent forms, and attendance records.
• Communication: Respond to inquiries via phone, email, and in-person; schedule appointments.
• Financial Support: Assist with invoicing, payments, and financial tracking in collaboration with Finance.
• General Support: Provide administrative support to various departments as needed.

Skills

Customer service

Administrative support

Office management

Communication

IT support

Tools

IT support tools

Job description

About us
School of Robotics (SOR) Pte. Ltd. is a dynamic and innovative educational technology company dedicated to inspiring the next generation of problem-solvers and innovators through robotics and STEM education. We are committed to creating engaging learning experiences that empower students to explore, experiment, and excel in science, technology, engineering, and mathematics. Our mission is to make robotics education accessible, engaging, and transformative for learners of all ages.

About the role
We are seeking a Customer Service & Administrative professional to join our team on a full-time basis at our office in Bukit Timah Central Region. This is a pivotal role that bridges customer support and operational efficiency for School of Robotics. You will be the first point of contact for our clients, enquiries, and stakeholders, whilst simultaneously ensuring our internal administrative processes run smoothly. This position is essential to maintaining our reputation for excellence in customer care and supporting the smooth functioning of our growing organisation.

Key Responsibilities:

1. Office Management:

• Maintain a well-organized and efficient office environment.

• Manage office supplies and equipment inventory.

• Assist with basic IT and technical support tasks.

2. Documentation and Record-Keeping:

• Handle paperwork, including student registrations, waivers, and consent forms.

• Maintain accurate records of student attendance and progress.

• Organize and file important documents.

3. Communication:

• Respond to inquiries from parents, students, and staff via phone, email, and in-person.

• Schedule appointments and manage calendars for instructors and management.

4. Financial Support:

• Assist with invoicing, payments, and tracking of financial transactions.

• Work closely with the finance department to ensure accurate record-keeping.

5. General Support:

• Provide general administrative support to various departments as needed.

• Collaborate with colleagues to ensure the smooth operation of programs.