Customer Relations (Front Desk)

Kangaroo Learning Center Pte. Ltd.; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

Kangaroo Learning Center Pte. Ltd. seeks a dynamic Customer Relations (Front Desk) representative to welcome students, parents and visitors. You will handle inquiries, assist enrolments, process registrations, and support daily administrative tasks in a fast-paced tuition centre.

Successful candidates will have strong communication skills, a positive attitude, and the ability to multitask. Training will be provided; 44 hours per week includes weekday evenings and weekends.

Qualifications

• Min. GCE O' Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (incl. evenings) & weekends

Responsibilities

• Greet students, parents, and visitors and provide a welcoming atmosphere
• Respond to inquiries regarding courses, schedules, fees and information
• Assist enrolment process, explain policies, collect documentation
• Schedule appointments for students and parents with teachers or staff
• Handle phone calls and emails promptly and professionally
• Collect tuition fees and record payments accurately
• Maintain and update student records and administrative documents
• Assist in marketing activities, distribute flyers and collect feedback
• Handle customer complaints with empathy and escalate when needed
• Perform general office tasks like photocopying, filing and supplies
• Inspect centre and coordinate maintenance with vendors as required
• Take on ad-hoc duties as assigned

Skills

Customer service

Communication

Multitasking

Teamwork

Education

GCE O-Level

Job description

About Us:

Kangaroo Learning Center Pte Ltd (\"KLC\") was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE 'O'-Level and 'A'-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Customer Relations (Front Desk) representative. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Customer Relations (Front Desk) role is crucial in maintaining a positive and professional image for our tuition centre.

Job Responsibilities:

• Greet students, parents, and visitors as they enter and provide a welcoming atmosphere
• Respond to inquiries from students and parents regarding course offerings, schedules, fees, and other relevant information
• Assist with enrolment process, including completing registration forms, explaining tuition policies, and collecting necessary documentation
• Schedule appointments for students and parents to meet with teachers or staffs as needed
• Handle phone calls and emails promptly and professionally, addressing questions and concerns effectively
• Collect tuition fees and ensure accurate recording of payments
• Manage, maintain and update student records, administrative documents and centre-related supplies
• Record all math questions in the system
• Assist in marketing activities, such as distributing flyers, promoting special events, and collecting feedback from students and parents
• Handle customer complaints and concerns with empathy, addressing and resolving issues to the best of your ability, and escalating as necessary
• Perform general office tasks, such as photocopying, filing and organising office supplies
• Inspect tuition centre and office regularly and report any non-compliance and support essential maintenance of facilities and equipment, coordinate with vendors for repair and maintenance of tuition centre as and when required
• Administrative duties and other ad-hoc duties as assigned

Job Requirements:

• Min. GCE O' Levels
• No experience required, training will be provided
• Good interpersonal, oral and written communication skills
• Fast-paced working environment, able to multi-task and meticulous
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends