Boutique Director, Luxury Sales & Customer Experience

HERMES SINGAPORE (RETAIL) PTE LTD; Singapore; On-site; SGD 140,000 - 200,000; Full time

Job summary

Hermès Singapore (Retail) PTE LTD seeks an experienced boutique leader to drive profitability and brand standards in its luxury retail environment. You will oversee budgeting, buying strategy, inventory replenishment, and cross‑functional collaboration to deliver superior service and sales results.

The role requires a proven track record in managing high-end fashion operations, strong leadership, and exceptional English communication.

Qualifications

• 10+ years of management experience in high-end fashion or luxury retail.
• Strong business sense with analytical skills.
• Ability to lead and drive performance and customer service.
• Excellent spoken and written English.

Responsibilities

• Oversee profit and loss of the boutique and develop annual sales plans.
• Lead sales strategy, inventory control, and merchandising execution.
• Ensure exceptional customer service and staff training to meet Hermes standards.
• Mentor and develop leadership within the sales team and ensure workforce planning.

Skills

10+ years exp

Leadership

Customer service

English fluency

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Hermès Singapore (Retail) PTE LTD seeks an experienced boutique leader to drive profitability and brand standards in its luxury retail environment. You will oversee budgeting, buying strategy, inventory replenishment, and cross‑functional collaboration to deliver superior service and sales results.

The role requires a proven track record in managing high-end fashion operations, strong leadership, and exceptional English communication.