Store Director

Join; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Hermès Singapore (Retail) PTE LTD seeks an experienced retail leader for the boutique to drive sales, manage inventory, and uphold Hermès standards of service. You will oversee buying, merchandising, training, and team development while maintaining excellent relationships with clients and vendors.

The role requires at least 10 years in luxury fashion or similar management, strong leadership, and fluency in English.

Qualifications

• Bachelor-level or higher education with leadership experience in luxury retail.
• Strong business sense and ability to drive sales, budget and profitability.
• Excellent command of English; able to train and mentor staff.
• Proven ability to manage inventories, merchandising and customer service.

Responsibilities

• Plan boutique sales development and annual budget.
• Support Sales Floor Manager in selling strategy and inventory control.
• Implement buying strategy aligned with boutique needs.
• Develop long-term inventory strategies and coordinate with Merchandising, Finance, and Communications.
• Ensure shop displays meet company standards and provide training to sales team.
• Deliver excellent customer service per Hermès standards and resolve conflicts.
• Lead Sales Floor Manager and Assistant Store Managers, drive staff development and succession planning.
• Oversee sales administration, ensuring compliant processes and efficient operations.
• Coordinate communications strategies with the Communications Team and act as brand ambassador.
• Oversee property maintenance and vendor relationships within budget.

Skills

Leadership

Customer relationship management

Analytical skills

Communication skills

English proficiency

Team management

Sales strategy

Merchandising

Education

Tertiary education

Tools

MS Office

Job description

• Legal Employer HERMES SINGAPORE (RETAIL) PTE LTD
• Posting Date 11/04/2026, 01:55 AM

Details of the job

Major Responsibilities

1. Profit and Loss Management

• Plans the development of sales in your boutique
• Builds up the annual budget, keeps track of all foreseeable sales and expenses
• Achieves net profitability in line within the agreed budget

2. Sales Management

• Support the Sales Floor Manager in developing a selling strategy based on market trends, sales objectives and inventory control
• Monitor the implementation of these strategies with a quality and customer-service oriented sales policy
• Monitor that all the sales team fully understands the selling strategy and applies it
• Review the sales budget prepared by the Sales Floor Manager every 6 months

3. Buying

• Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)

4. Inventory

• Develop and implement long-term inventory strategies that align with sales forecasts and business goals.
• Establish and maintain strong relationships with key stakeholders to ensure timely and efficient stock replenishment.
• Collaborate with other departments, such as Merchandising, Communications, and Finance, to ensure inventory strategies are able to support overall business objectives.

5. Merchandising

• Ensure that the sales team is well trained by the Sales Floor Manager on merchandising skills
• Ensure that the shop display and environment is well maintained with company set standard of daily operation

6. Customer Service

• Ensures that every member of the sales team delivers an excellent service to all clients entering the boutique, in accordance with Hermès’ standards of customer service
• Foster sales and goodwill by ensuring proper service to all clients, enhancing their overall shopping experience
• During the absence of Sales Floor Manager, to support the team and manage conflicts that are escalated, ensuring positive resolutions and maintaining a harmonious store environment.

7. Team Management

• Mentor and develop the leadership skills of the Sales Floor Manager and Assistant Store Managers, fostering a culture of continuous improvement and professional growth.
• Develop and implement long-term workforce planning strategies to ensure the store is staffed with high-quality personnel at optimal levels.
• Develop strategies to enhance employee engagement, satisfaction, and retention, ensuring a motivated and dedicated workforce.
• Lead the resolution of major team conflicts and issues, ensuring a positive and productive work environment.
• Work with HR on succession planning by identifying and developing future leaders within the team.
• Foster a strong sense of team spirit, discipline, mutual respect, and loyalty to the company, setting the tone for the store's culture.
• Identify required training & development needs that will align with Hermes standards and business goals.
• Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills

8. Sales Administration

• Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
• Mentor the Sales Floor Manager and sales team, fostering a culture of continuous improvement and excellence in sales administration.
• Ensure all sales activities comply with company policies and regulatory requirements, implementing changes as necessary.

9. Communications

• Proposes to the Communications Team all communication strategies which could help achieve the sales objectives of your boutique
• Oversee the coordination of communication activities between the Boutique and the Communications Team, ensuring seamless execution and alignment with broader marketing campaigns.
• Provide guidance and training to the sales team on effective communication practices, ensuring they embody the brand's values in all interactions.
• Be at all times a proper “ambassador” for Hermès with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand

10. Property Management

• Ensures proper maintenance and renovation works, in line with the agreed budget
• Establish and maintain relationships with key vendors and contractors to ensure high-quality service and maintenance.
• Monitor the neighboring property market and proactively inform the company of any potential opportunities

Requirements & Capabilities

• Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
• Strong business sales sense with solid analytical skills
• Ability to lead and drive performance and customer service
• Good customer relationship management skills
• Excellent spoken and written English.
• Must be a good team player, pleasant, service oriented and self motivated
• Strong leadership, interpersonal and communication skills
• Hands on computer knowledge of MS office

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.