Bilingual Front Desk & Customer Care Associate

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD. is looking for a dedicated Customer Service Associate to enhance our frontline operations at the front desk. In this role, you will deliver high-quality service to our customers, ensuring their needs are met effectively and efficiently.

We're seeking individuals with a Diploma in any field who have a passion for customer service and a positive, professional disposition. Candidates with background in hospitality and flexibility to work shifts, including weekends, are preferred.

Qualifications

• Diploma in any field is required.
• Experience in hospitality and service industry is preferred.
• Must be able to work flexible hours including weekends.

Responsibilities

• Deliver professional and high-quality service experience.
• Identify customer needs and ensure satisfaction.
• Resolve customer issues efficiently within service level agreements.
• Support continuous improvement of customer service processes.
• Collaborate with other departments for seamless client experience.

Skills

Professional customer service

Problem ownership

Bilingual communication

Computer literacy

Emotional maturity

Persuasive skills

Education

Diploma in any field

Job description

TLL BUSINESS MANAGEMENT SERVICES PTE. LTD. is looking for a dedicated Customer Service Associate to enhance our frontline operations at the front desk. In this role, you will deliver high-quality service to our customers, ensuring their needs are met effectively and efficiently.

We're seeking individuals with a Diploma in any field who have a passion for customer service and a positive, professional disposition. Candidates with background in hospitality and flexibility to work shifts, including weekends, are preferred.