Front Desk & Admin Specialist — Customer Experience & Operations

PERSOL OUTSOURCING SINGAPORE PTE. LTD.; Singapore; On-site; SGD 26,000 - 38,000; Full time

Benefits offered by this job

Incentives + Bonus

Job summary

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a friendly front-line associate to greet customers, manage walk-ins, and provide prompt assistance at the service centre.

You will respond to inquiries, perform administrative tasks, and support with setup of videoconferencing and events. The role requires good communication skills, ability to work both independently and as part of a team, and proficiency with Microsoft Office.

Qualifications

• Min GCE ‘O’ Level with prior experience in customer service is an advantage.
• Strong interpersonal and communication skills.
• Able to work independently and as part of a team.

Responsibilities

• Maintain a constant presence at the front counter to provide prompt assistance.
• Greet and register walk-in customers using the case management system; manage the queue when necessary.
• Respond to customer enquiries professionally and efficiently.
• Manually track walk-in customer numbers in the event of queue system downtime.
• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening.
• Handle telephone and inbound email enquiries in a timely and courteous manner.
• Provide administrative support, including document filing, data entry, printing, and mailing of letters.
• Assist with setting up videoconferencing and other communication equipment for scheduled appointments.
• Provide logistical support for ad-hoc events when needed.
• Engage with customers to teach/guide on digital apps and online services.
• Assisting customers with online application forms using the portal.
• Perform prompt follow-ups and administrative duties.
• Perform any additional duties assigned by supervisor

Skills

Customer service

Communication

Teamwork

Education

GCE O' Level

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

PERSOL OUTSOURCING SINGAPORE PTE. LTD. is seeking a friendly front-line associate to greet customers, manage walk-ins, and provide prompt assistance at the service centre.

You will respond to inquiries, perform administrative tasks, and support with setup of videoconferencing and events. The role requires good communication skills, ability to work both independently and as part of a team, and proficiency with Microsoft Office.