Bilingual Customer Support Specialist (EN/Mandarin)

ROYAL QUEEN PTE LTD; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

ROYAL QUEEN PTE LTD in Singapore is seeking a customer service assistant to handle queries and complaints, with a focus on timely responses and professional conduct. You will communicate via phone, WhatsApp and email, escalate issues when needed, and work with colleagues to ensure customer satisfaction.

5-day work week; bilingual English/Mandarin advantageous; strong organization is required. Join a hands-on role that values patience, reliability, and a proactive approach to problem resolution

Qualifications

• 1-2 years experience in customer service with high levels of patience to manage interactions.
• Proficient in Microsoft Office applications.
• Bilingual in English and Mandarin will be an advantage.
• Good communication and interpersonal skills.
• A positive, can-do attitude.
• Responsible, organized and able to work independently.
• 5 days work week

Responsibilities

• Maintaining a positive and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers via phone, WhatsApp and email.
• Acknowledging, resolving customer complaints and strong logical thinking to diagnose and refund.
• Ensure customer satisfaction and provide professional customer support.
• Support, communicating and coordinating with colleagues.
• Assist in monthly FOC, monthly SOA and keep documents in order.
• Any other duties assigned.

Skills

Customer service

Communication

Interpersonal skills

Patience

Independent work

Tools

Microsoft Office

Job description

ROYAL QUEEN PTE LTD in Singapore is seeking a customer service assistant to handle queries and complaints, with a focus on timely responses and professional conduct. You will communicate via phone, WhatsApp and email, escalate issues when needed, and work with colleagues to ensure customer satisfaction.

5-day work week; bilingual English/Mandarin advantageous; strong organization is required. Join a hands-on role that values patience, reliability, and a proactive approach to problem resolution