Bilingual Customer Support Specialist (English/Chinese)

COREE TECH SOLUTION PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

COREE TECH SOLUTION PTE. LTD. in Singapore seeks a customer support professional to provide responsive bilingual support via live chat and email, addressing inquiries and feedback to ensure excellent customer experience across products and services.

Role requires 1–2 years in customer service, a Diploma or Degree, fluency in English and Chinese, and strong Excel/CRM skills. You will collaborate with cross-functional teams and may work rotating shifts as needed.

Qualifications

• Minimum 1–2 years of experience in customer service or related field.
• Diploma or Degree from a recognized institution.
• Excellent written and verbal communication in English and Chinese.
• Proficiency with Microsoft Excel to manage data and reports.
• Strong learning ability and adaptability to new products and tools.
• Interpersonal, problem-solving and communication skills.
• Detail-oriented with ability to multitask in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer enquiries via live chat, email and other channels.
• Provide accurate information and effective solutions regarding products and services.
• Translate and proofread customer-facing materials for clarity and accuracy.
• Develop understanding of company products, services and internal tools.
• Collaborate with Product, Operations, Marketing, Technical Support and other teams.
• Collect and communicate customer feedback to support product/service improvements.
• Maintain records of customer interactions and case resolutions.
• Follow up on customer cases and coordinate with stakeholders for timely updates.
• Contribute to continuous improvement of customer support processes and knowledge base.
• Maintain a positive, professional attitude in all interactions.
• Perform other duties as assigned by supervisor.

Skills

Bilingual English & Chinese

Excellent communication

Problem solving

Teamwork

Attention to detail

Education

Diploma or Degree

Tools

CRM platforms

MS Excel

Job description

COREE TECH SOLUTION PTE. LTD. in Singapore seeks a customer support professional to provide responsive bilingual support via live chat and email, addressing inquiries and feedback to ensure excellent customer experience across products and services.

Role requires 1–2 years in customer service, a Diploma or Degree, fluency in English and Chinese, and strong Excel/CRM skills. You will collaborate with cross-functional teams and may work rotating shifts as needed.