Bilingual Customer Support Specialist (English/Chinese)

OPUS IT SERVICES PTE LTD; Singapore; On-site; SGD 26,000 - 35,000; Full time

Job summary

OPUS IT SERVICES PTE LTD in Singapore invites applications for a customer service professional on a 2-year contract. You will handle multiple service calls, draft professional email responses, and generate reports using Excel (VLOOKUP, Pivot Table).

The role requires local/PR/WP eligibility, shift-based hours, and a readiness to work mornings and evenings across weekdays and Saturdays.

Qualifications

• Contact centre experience required.
• Customer service skills essential.
• Ability to multitask and handle multiple service calls.
• Ability to handle difficult customers.
• Ability to draft a professional email response to a customer.
• Familiar with Excel (VLOOKUP, Pivot Table) to generate reports.
• Effective bilingual skills in English and Chinese.

Skills

Contact centre experience

Customer service skills

Multitasking

Handling difficult customers

Email drafting

Excel reporting

Bilingual English/Chinese

Job description

OPUS IT SERVICES PTE LTD in Singapore invites applications for a customer service professional on a 2-year contract. You will handle multiple service calls, draft professional email responses, and generate reports using Excel (VLOOKUP, Pivot Table).

The role requires local/PR/WP eligibility, shift-based hours, and a readiness to work mornings and evenings across weekdays and Saturdays.