Bilingual Customer Service Specialist (Mandarin)

Singapore Press Holdings Limited; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

SPH Media is seeking candidates for a customer service role in Singapore. You will handle phone-in enquiries and feedback on subscriptions, guide subscribers on digital publications, and manage customer relationships with timely resolutions.

The position requires strong interpersonal and Mandarin communication skills, with the ability to work under pressure in a fast-paced environment and familiarity with social media platforms such as Facebook and WhatsApp.

Qualifications

• Diploma with one year of customer service experience preferably in a contact centre environment
• Strong interpersonal skills with excellent written and verbal communication abilities
• Ability to converse in Mandarin with our Chinese speaking subscribers
• Ability to work under pressure and in a fast paced environment
• Familiar with social media channels and platforms such as Facebook, WhatsApp and chat bots

Responsibilities

• Attend to phone-in enquiries and feedback on newspaper and magazine subscriptions, promotions and delivery issues
• Guide subscribers on digital publications
• Manage customer relationships through effective follow-up and appropriate resolutions
• Interact with customers on digital support channels in a professional and timely manner

Skills

Interpersonal skills

Mandarin proficiency

Work under pressure

Social media familiarity

Tech savvy

Creative thinking

Empathy

Problem-solving mindset

Education

Diploma

Tools

Facebook

WhatsApp

Chatbots

Job description

SPH Media is seeking candidates for a customer service role in Singapore. You will handle phone-in enquiries and feedback on subscriptions, guide subscribers on digital publications, and manage customer relationships with timely resolutions.

The position requires strong interpersonal and Mandarin communication skills, with the ability to work under pressure in a fast-paced environment and familiarity with social media platforms such as Facebook and WhatsApp.