Bellman

AccorHotel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a dedicated individual to supervise porterage tasks and enhance the guest experience. Responsibilities include managing luggage handling, welcoming guests, and ensuring smooth arrival and departure processes. The ideal candidate has at least one year of relevant hotel experience, strong interpersonal skills, and a focus on detail-oriented service. The position offers a range of benefits, including a 5-day work week, duty meals, and career development opportunities within the Accor Hotel group.

Benefits

5-day Work Week

Duty Meals

Colleagues’ Discount at Accor Hotels

Medical and Wellness Benefit

Career Development Opportunities

Learning and Development Opportunities

Qualifications

• Minimum of 1 year of relevant experience in the hotel industry.
• Ability to address guest needs and provide excellent service.
• Ability to work well under pressure and make sound judgments.

Responsibilities

• Supervise porterage tasks and manage luggage handling.
• Welcome guests and provide guidance about hotel facilities.
• Assist in smooth arrival and departure processes for guests.

Skills

Strong interpersonal skills

Detail-oriented service focus

Problem-solving ability

Team training and motivation

Job description

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

Job Description

The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.

Primary Responsibilities

Manages All Porterage Tasks

• Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
• Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
• Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Participates in the Raffles Hotel Singapore Arrival and Departure Experience

• Supports and assists the Doorman and Reception teams during every resident arrival and departure.
• Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.

Acts as Supporting Element of the Entire Guest Journey

• Works closely with all hotel colleagues to create efficient, yet personalised serviceencounters for all residents.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
• Adheres Workplace Safety and Health (WHS) policies and procedures.
• Performs any other duties and responsibilities that may be assigned.

Qualifications

Candidate Profile

Knowledge and Experience

• Minimum of 1yearof relevant experience in the hotel industry.
• Possesses strong interpersonal skills.
• Ascertains and addresses guest/colleague needs.
• Trains and motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
• Prioritises and organises work assignments.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Embraces and responds to change effectively.

Additional Information

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Medical and Wellness Benefit.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.