Bell Captain: Front Office & Guest Services Lead

CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 24,000 - 32,000; Full time

Job summary

Carlton City Hotel Singapore Pte. Ltd. is seeking a Concierge/Porter to supervise the Bell team and ensure smooth front-office operations on-site in Singapore.

The role involves training, task delegation, and maintaining high grooming standards to present a polished lobby experience. Key duties include coordinating porters, managing entrance activities, handling guest inquiries, and ensuring equipment functionality under supervision.

Qualifications

• Experience as Porter is a plus.
• Immaculate grooming and professional appearance.
• Strong interpersonal skills and approachable manner.
• Familiarity with Opera PMS System preferred.

Responsibilities

• Supervise and train the Bell team, ensuring fair task delegation and grooming standards.
• Deploy porters based on operational needs, managing entrance activities like traffic control and taxi bookings.
• Maintain and oversee cleanliness and organization of the lobby, driveway, and baggage room, including audits and inventory checks.
• Handle guest inquiries related to local tours and directions in the absence of the Concierge.
• Ensure the functionality of concierge equipment and perform additional front office duties as assigned by Supervisor or Manager.
• Carry out any other duties and responsibilities as assigned by Management.

Skills

Interpersonal skills

Professional appearance

Team supervision

Tools

Opera PMS System

Job description

Carlton City Hotel Singapore Pte. Ltd. is seeking a Concierge/Porter to supervise the Bell team and ensure smooth front-office operations on-site in Singapore.

The role involves training, task delegation, and maintaining high grooming standards to present a polished lobby experience. Key duties include coordinating porters, managing entrance activities, handling guest inquiries, and ensuring equipment functionality under supervision.