Bell Captain — Front Office & Guest Services Lead

Carlton City Hotel; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Carlton City Hotel in Singapore is seeking a Porter/Concierge team member reporting to the Chief Concierge. You will supervise the Bell team, deploy porters, manage entrance activities and ensure grooming standards are met.

Maintain and oversee the lobby, driveway, and baggage room with audits and inventory checks, and assist guests with local tours or directions when the Concierge is unavailable. You will also ensure concierge equipment works and support front office duties as directed.

Qualifications

• Prior experience as Porter will be a plus.
• Well-groomed and immaculate appearance.
• Possess good interpersonal skills and pleasant disposition.
• Knowledge on Opera PMS System preferred.

Responsibilities

• To supervise and train the Bell team, ensuring fair task delegation and adherence to grooming standards.
• To deploy porters based on operational needs, managing entrance activities like traffic control and taxi bookings.
• To maintain and oversee the cleanliness and organization of the lobby, driveway, and baggage room, including audits and inventory checks.
• To handle guest inquiries related to local tours and directions in the absence of the Concierge.
• To ensure the functionality of concierge equipment and perform additional front office duties as assigned by the Supervisor or Manager.
• To carry out any other duties and responsibilities as and when assigned by Management.

Skills

Interpersonal skills

Well-groomed appearance

Tools

Opera PMS System

Job description

Carlton City Hotel in Singapore is seeking a Porter/Concierge team member reporting to the Chief Concierge. You will supervise the Bell team, deploy porters, manage entrance activities and ensure grooming standards are met.

Maintain and oversee the lobby, driveway, and baggage room with audits and inventory checks, and assist guests with local tours or directions when the Concierge is unavailable. You will also ensure concierge equipment works and support front office duties as directed.