Luxury Bell Captain – Elite Guest Services Lead

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

The Singapore Resort & Spa is seeking a courteous Bell Captain to provide luxury service to hotel guests while overseeing luggage handling and guest transport coordination.

You will work with Concierge and housekeeping teams to ensure seamless arrivals, escort guests to rooms, and offer recommendations while maintaining a polished appearance and professional demeanor at all times.

This role requires standing long hours, weekend shifts, and a proactive attitude to meet guest expectations.

Qualifications

• Comfortable to stand for long hours.
• Comfortable with shift hours.
• Comfortable to work on weekends and Public Holidays.

Responsibilities

• Show attention to detail in all tasks performed.
• Assist the concierge with the shining ritual.
• Collection, delivery, handling and storage of all guest luggage as per procedure and record on the log book.
• Deliver guests correspondence and packages to rooms or designated locations and record on the log book.
• Escort guests to their rooms, explaining the facilities of the hotel en route, when required.
• Greet guests by name and introduce to the other team members whenever possible.
• Ensure the workplace and working equipment is clean and well maintained at all times.

Skills

Guest service

Professional demeanor

Job description

The Singapore Resort & Spa is seeking a courteous Bell Captain to provide luxury service to hotel guests while overseeing luggage handling and guest transport coordination.

You will work with Concierge and housekeeping teams to ensure seamless arrivals, escort guests to rooms, and offer recommendations while maintaining a polished appearance and professional demeanor at all times.

This role requires standing long hours, weekend shifts, and a proactive attitude to meet guest expectations.