Bar Manager (Hotel)

ssg hotels pte. ltd.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at 7,0

Global Learning + Development tool

2 nights yearly staycation at Garcha集团

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group in Singapore seeks an experienced hospitality professional to lead bar operations and guest service across its boutique hotels. You will manage cocktail programs, mentor staff, and ensure consistent brand service culture.

Strong English communication, 2–3 years in hospitality, and a passion for guest experience are essential. Flexibility to work at multiple Garcha Group hotels is required.

Qualifications

• Proficient in spoken and written English to communicate effectively with guests and colleagues.
• Minimum 2-3 years of relevant working experience in the hospitality industry.
• Professional Certificate/NITEC or equivalent qualification is required.

Responsibilities

• Ensuring exceptional customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture and drives its adoption by staff.
• Sets service expectations for all guests and ensures resolutions.
• Takes ownership of guest complaints until resolved.
• Verifies all F&B functions meet standards and exceed expectations.
• Mentors and trains staff around drinks and service.
• Hosts guest tastings and masterclasses.
• Flexibility to work at any Garcha Group hotel.
• Performs other duties as requested by management.

Skills

Hotel Bar Management

Communication skills

Interpersonal skills

Diligent

Trustworthy

Education

Professional Certificate/NITEC

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Drives alignment of all employees, team leaders and managers to the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all F&B functions are up to standard and exceed guest's expectations.
• Consistently offer professional, pro-active and engaging service to all guests' members and associates
• Assist guests regarding all items and Cocktail Bar Catalogue, in an informative and helpful manner
• Comprehensive knowledge of all Catalogue and Food Menu items, garnishes, contents, preparation methods
• Create and serve innovative cocktails
• Provide relevant and innovative serves for individual whiskeys
• Suggest innovative ideas for events and tastings and menus
• Maintaining exceptional drink service standards
• Process all payments
• Mentoring and training of staff around our drinks
• Host guest tastings and masterclasses
• Flexibility to work at any of the Garcha Group Hotels
• Any other duties / tasks as requested by management

Other Requirements:

• Candidate must possess at least Professional Certificate/NITEC or equivalent qualification in any field.
• Proficient in spoken and written English to communicate effectively with guests and colleagues.
• Minimum 2-3 years of relevant working experience in the hospitality industry.
• Required skills: Hotel Bar Management Experience, Diligent, Trustworthy, Articulate with strong communication and interpersonal skills.