Bank Branch Operations & Customer Care Lead

Recruit Express Pte Ltd; Singapore; On-site; SGD 32,000 - 47,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a motivated candidate to be based at a bank branch in Tampines. The role centers on frontline OTC transactions, cash handling, and servicing client accounts to uphold service standards.

You will assist in risk and compliance with bank policies, help supervise branch staff, drive business referrals to relevant units, and manage branch administration to keep the office professional and orderly.

Responsibilities

• Perform OTC cash deposits/withdrawals and basic account servicing at the branch.
• Address client inquiries and complaints to meet SLAs and uphold customer satisfaction.
• Assist in managing operational and transactional risk in line with bank policies.
• Support supervision, mentoring, and training of branch staff.
• Refer potential business opportunities to relevant units to help meet branch targets.
• Handle branch administration tasks including cash handling and opening/closing procedures.

Job description

Recruit Express Pte Ltd in Singapore is seeking a motivated candidate to be based at a bank branch in Tampines. The role centers on frontline OTC transactions, cash handling, and servicing client accounts to uphold service standards.

You will assist in risk and compliance with bank policies, help supervise branch staff, drive business referrals to relevant units, and manage branch administration to keep the office professional and orderly.